Senior Operations Supervisor

3 weeks ago


Markham, Ontario, Canada Maple Supply Chain Management Inc Full time
Job Summary

As a Senior Operations Supervisor at Maple Supply Chain Management Inc, you will play a pivotal role in overseeing the customer service team. Your primary responsibility will be to establish and implement effective work schedules and procedures, ensuring seamless day-to-day operations. You will be responsible for examining and verifying the accuracy of work, identifying training needs, and preparing and submitting reports.

Key Responsibilities
  • Establish work schedules and procedures to ensure efficient day-to-day operations
  • Examine and verify the accuracy of work to maintain high-quality standards
  • Identify workers' training needs to enhance their skills and knowledge
  • Prepare and submit reports to management on team performance and progress
  • Train staff in job duties, safety procedures, and company policies to ensure a safe and productive work environment
  • Conduct performance reviews to evaluate team members' performance and provide feedback for improvement
  • Perform tasks similar to those of workers supervised to stay up-to-date with team responsibilities
  • Coordinate, assign, and review work to ensure timely completion and high quality standards
  • Requisition materials and supplies to maintain a well-stocked inventory

Requirements
  • College or CEGEP education
  • 1-2 years of experience in customer service or a related field

Work Environment
  • 30 hours per week
  • English language


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