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Customer Service Representative

2 months ago

Vancouver, British Columbia, Canada Spring Financial Inc. Full time
Job Title: Outbound Customer Service Representative

Join Spring Financial Inc. as an Outbound Customer Service Representative and play a critical role in guiding loan applicants through the application process.

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as an Outbound Customer Service Representative. In this role, you will be responsible for reaching out to loan applicants, collecting and delivering relevant information, and providing excellent customer service throughout the process.

Key Responsibilities:
  • Making outbound calls, texts, and emails to customers who have applied for a personal loan
  • Collecting, organizing, and delivering customer information and documentation to our financial partners
  • Helping customers understand their financial circumstances and borrowing options
  • Providing exceptional customer service and answering questions throughout the application process
What We Offer:
  • Full training and development opportunities to help you succeed in your role
  • Comprehensive health benefits and a competitive salary
  • Opportunities for career growth and advancement within the company
  • A dynamic and supportive work environment
Requirements:
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and meet sales targets
  • Strong organizational and time management skills
  • Ability to learn and adapt to new software and systems

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply today.