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Customer Care Coordinator

2 months ago

Dartmouth, Canada pt Health Full time
Customer Care Coordinator

We are seeking a highly organized and customer-focused individual to join our team as a Customer Care Coordinator at Lifemark - Dartmouth-Portland St Clinic. As a key member of our team, you will be responsible for providing exceptional customer service, coordinating patient appointments, and maintaining accurate medical records.

Key Responsibilities:
  • Answer telephone calls and greet patients and visitors upon arrival
  • Coordinate scheduling of patient appointments and maintain patient medical records
  • Collect payment at the time of service and track coverage for all funding streams
  • Complete data entry and billing, and coordinate courier packages and emails
  • Provide administrative support to the Care Coordinator Manager and Clinic Director
Requirements:
  • High School Diploma, G.E.D. or equivalent
  • Excellent customer service skills and telephone etiquette
  • A high degree of organizational and multi-tasking skills in a busy and fast-paced work environment
  • Excellent English communication and interpersonal skills
  • Computer savvy and data entry skills in a physiotherapy clinic setting
Why Lifemark?

We offer a competitive compensation package, excellent benefits program, and opportunities for professional growth and development. Our team is dedicated to providing exceptional patient care and we are committed to creating a positive and supportive work environment.