Senior Leadership Position
3 weeks ago
We are seeking a highly skilled and experienced professional to join our team as an Associate Director, Administration at McMaster University. This is a senior leadership position that will play a critical role in the success of our Housing and Conference Services department.
Key Responsibilities- Residence Admissions
- Develop and implement a comprehensive strategic plan for residence admissions to ensure maximum revenue stream and target achievement.
- Lead the development of admissions planning, including technology, marketing, and internal planning with other departments and faculties.
- Provide guidance and support to the Manager, Admissions and Leasing on escalations and student population management.
- Lead cross-departmental projects and initiatives related to student residence spaces.
- Financial Management
- Provide strategic direction on financial planning and execution to achieve departmental goals.
- Direct the financial administration and management of Housing and Conference Services, ensuring financial integrity and adherence to legislative practices and university policies.
- Provide senior leader support to the Manager, Finance on escalated issues related to budgeting, financial administration, project analysis, and business cases.
- Serve as the Director's delegate and have financial decision-making and signing authority for the department.
- Advise on the interpretation and implementation of the University budget and financial procedures and systems.
- Negotiate and review contracts and agreements to protect the department's financial interests.
- Ensure systems are in place for forecasting, monitoring, reporting, and adjusting HCS administrative and financial operations on a regular basis.
- Service Desk Operations
- Provide strategic leadership for multiple 24/7 service desks across campus, supporting up to 6000 students and conference guests.
- Shape the overall business strategy for the service centre, utilizing existing and potential resources to achieve optimal student service.
- Lead the design of the service centre structure, strategies, and procedures.
- Design and deliver new programs and initiatives to support students and conference guests, recognizing varying needs and audience requirements.
- Create a positive student experience through student interactions and services provided.
- Identify business requirements and determine strategic solutions to support students, staff, and conference attendees, aligning with the University's strategic plans.
- Marketing and Communications for HCS
- Develop and implement a comprehensive communication and marketing strategy to enhance the visibility and reputation of McMaster University's Residence and Conference Services department.
- Guide the Manager of Marketing and Communication in navigating internal and external communications, branding, digital marketing, and public relations efforts to support Housing and Conference Services initiatives and strategic planning.
- Accountable for escalations arising from the Marketing and Communications Team.
- Business Administration Management
- Provide high-quality expert advice on policy and its impact on service, informing senior management's decision-making and strategic planning processes.
- Lead contract negotiations with commercial stakeholders, possessing a complex understanding of service level agreements and 3rd-party organizations providing services for HCS.
- Engage the team to demonstrate a continuous improvement culture, collaborating with all business units in HCS to ensure service levels are maintained.
- Lead the team to provide strategic guidance to all HCS leaders on delivery of administration and services consistent with approved policies and procedures.
- Compile indicators for unit effectiveness and resources needed for departmental planning.
- Actively build and maintain collaborative relationships with campus partners to leverage their expertise and ideas in support of HCS strategic priorities and deliverables.
- Identify opportunities and drive change resulting from the evaluation of performance, service delivery, and statistical analysis of key performance indicators.
- Anticipate and respond to unplanned changes in government policy that may impede strategic and operational plans.
- Physical Resource Management
- Responsible for the physical resource management of HCS offices across campus, deciding on space allocation planning.
- Propose, negotiate, recommend, and ensure optimal space utilization within the department.
- Initiate, review, and commit funds to purchase or replace office furniture, office equipment, and IT in collaboration with the Manager, HCS IT Services.
- People Management
- Responsible for recruiting, training, managing, developing, and evaluating a diverse workforce of approximately 13 staff, both non-union and unionized employees.
- Provide team leadership and direction to ensure efficiency and quality of service is provided and conformance to policies and procedures.
- Contribute to the overall development of HCS talent as a member of the department's Senior Leadership team.
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Hamilton, Ontario, Canada McMaster University Full timeJob DescriptionMcMaster University is seeking a highly skilled and experienced professional to fill the role of Associate Director, Administration. This position will play a critical role in leading the development, direction, and implementation of comprehensive annual and long-term planning for several key areas within the department.Key...
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