Senior Leadership Position
2 weeks ago
McMaster University is seeking a highly skilled and experienced professional to fill the role of Associate Director, Administration. This position will play a critical role in leading the development, direction, and implementation of comprehensive annual and long-term planning for several key areas within the department.
Key Responsibilities- Residence Admissions
- Develop and implement a multi-year strategic direction for residence admissions to ensure targets are achieved and maintained to maximize revenue streams.
- Lead the strategy for all admissions planning, including technology, marketing, PR, internal planning with other departments and faculties to support student population.
- Provide leadership and direction to the Manager, Admissions and Leasing to support the student population.
- Lead cross-departmental projects and initiatives pertaining to student residence spaces.
- Financial Management
- Provide strategic direction on financial planning processes and executing to plan, including growth strategy of HCS buildings and offerings.
- Direct the financial administration and management for HCS, responsible for the financial integrity within HCS and adherence to all financial legislative practices and university policies and procedures.
- Provide senior leader support to the Manager, Finance on all escalated issues pertaining to budgeting, financial administration, project analysis, and business cases for the department.
- Serve as the Director's delegate and have financial decision-making and signing authority necessary for the continued operation of the department.
- Advise on the appropriate interpretation and implementation of the University budget and financial procedures and systems.
- Negotiate and review all contracts or agreements to protect the financial interests of the department.
- Ensure that systems are in place to forecast, monitor, report, and adjust HCS administrative and finances on a regular basis, and, if necessary, recommend, design, and oversee steps needed to ensure that the department is sustainable and meeting its financial obligations.
- Service Desk Operations
- Provide strategic leadership for multiple 24/7 service desks located across campus that support up to 6000 students residing in residence as well as conference guests throughout the year.
- Shape the overall business strategy for the service centre using existing and potential resources to achieve optimal student service.
- Lead the design of the service centre structure, strategies, and procedures.
- Design and deliver new programs and initiatives that provide support to students at McMaster as well as conference and events guests, all while recognizing varying needs of audience.
- Create a positive student experience as it relates to student interactions and services provided.
- Identify business requirements and determine strategic solutions that support students, staff, and conference and events attendees and align with the strategic plans and McMaster University.
- Marketing and Communications for HCS
- Responsible for ensuring the development and implementation of a comprehensive communication and marketing strategy to enhance the visibility and reputation of McMaster University's Residence and Conference Services department.
- Guide the Manager of Marketing and Communication in navigating the complexities of all aspects of internal and external communications, branding, digital marketing, and public relations efforts to support Housing and Conference Services initiatives and strategic planning.
- Accountable for escalations arising from Marketing and Communications Team.
- Business Administration Management
- Provide high-quality expert advice regarding policy and the impacts on service to inform senior management's decision-making and strategic planning processes.
- Lead contract negotiations with various commercial stakeholders. Possess a complex understanding of service level agreements which includes 3rd party organizations that provide services for HCS (i.e. building maintenance, furniture, storage) responsible for the oversight for all legal agreements (i.e. partnerships, future partnerships for conference and events or student housing) which includes collaborating with internal and external stakeholders on creation of agreements, review, sign off and on-going maintenance of documents.
- Engage team to demonstrate a continuous improvement culture, collaborate with all business units in HCS to ensure service levels are maintained.
- Lead the team to provide strategic guidance to all HCS leaders on delivery of administration and services consistent with approved policies and procedures. Compile indicators for unit effectiveness and resources needed for departmental planning.
- Actively build and maintain collaborative relationships with campus partners to leverage their expertise and ideas in support of HCS strategic priorities and deliverables.
- Identify opportunities and drive change resulting from the evaluation of performance, service delivery, and statistical analysis of key performance indicators.
- Anticipate and respond to unplanned changes in government policy which may impede strategic and operational plans.
- Physical Resource Management
- Responsible for the physical resource management of HCS offices across campus. Decide on space allocation planning.
- Propose, negotiate, recommend, and ensure optimal space utilization within the department.
- Initiate, review, and commit funds to purchase or replace office furniture, office equipment, and IT in collaboration with Manager, HCS IT Services.
- People Management
- Responsible for recruiting, training, managing, developing, and evaluating a diverse workforce of approximately 13 staff both non-union and unionized employees.
- Provide team leadership and direction to ensure efficiency and quality of service is provided and conformance to policies and procedures.
- Contribute to the overall development of HCS talent as a member of the department's Senior Leadership team.
Qualifications
- BA of Business Administration or similar experience with Master's degree preferred.
- 7-10 years in a similar senior leadership role with demonstrated advancement through their career.
- Strong leadership, team building, and employee engagement skills.
- Active collaborative leader skilled at building strong partnerships across a variety of diverse stakeholders.
- Strong organization and project management skills including work process review and leveraging technology.
- Experience with Continuous Improvement methodology or models.
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