Account Management Specialist
2 weeks ago
We are seeking a highly skilled and experienced Customer Service Representative to join our Partner Support team at goeasy. As a key member of our team, you will be responsible for delivering exceptional service to our Lendcare partners across Canada.
Key Responsibilities- Provide World-Class Customer Service: Respond to partner inquiries and resolve issues in a timely and professional manner.
- Build Strong Relationships: Develop and maintain strong relationships with our Lendcare partners to ensure their needs are met and exceeded.
- Communicate Effectively: Clearly and concisely communicate with partners through various channels, including phone, email, and chat.
- Problem-Solve: Identify and resolve complex issues in a fair and timely manner.
- Meet Performance Metrics: Meet or exceed performance metrics, including first call resolution, customer satisfaction, and partner retention.
- Customer Service Experience: At least 2 years of experience in a customer-facing role, preferably in a call center or sales environment.
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with diverse stakeholders.
- Interpersonal Skills: Excellent interpersonal skills, with the ability to build strong relationships with partners and colleagues.
- Technical Skills: Proficient in Microsoft Office, including Outlook, Word, and Excel.
- Availability: Full-time availability, with a minimum of 37.5 hours per week.
goeasy is a publicly-traded company on the TSX, with a strong reputation for providing non-prime leasing and lending services through easyhome, easyfinancial, and LendCare. We offer a wide range of financial products and services, including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in various sectors.
LendCare Capital Inc., a wholly-owned subsidiary of goeasy, is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale.
Why Join UsWe are committed to creating a diverse and inclusive work environment, where every employee can bring their best self to work every day. We believe that our employees are our greatest asset, and we are committed to providing them with the training, support, and resources they need to succeed.
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