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Senior Director, Snow and Bike School Operations

2 months ago

Whistler, British Columbia, Canada Vail Resorts Full time
About the Role

We are seeking a highly experienced and skilled Senior Director to lead our Snow and Bike School Division at Whistler Blackcomb. As a key member of our Senior Leadership Team, you will be responsible for driving the success of our Skier Services Division, incorporating the Snow and Bike School. Your primary focus will be on delivering an exceptional experience for our guests and employees, while ensuring alignment with our Resort and Company goals, financial success, and development of future products and programs.

Key Responsibilities
  • Direct and monitor Snow and Bike School and Skier Services department's service delivery to ensure exceptional employee and guest experience, alignment with Resort and Company goals, financial success, and development of future products/programs.
  • Work with Whistler Blackcomb Managers and Supervisors to ensure accountability for the exceptional quality and delivery of products and services for the guests and employees.
  • Effectively partner with the Vail Resorts VP of Ski School and Ski School Directors on development and execution of enterprise-wide strategic initiatives, best practice sharing and application including program offerings; safety initiatives; instructor training, etc.
  • Develop and support talent strategies and succession planning to align with cross-functional needs. Provide feedback, growth opportunities, leadership opportunities and appropriate training to develop Ski and Snowboard, Bike School and Skier Services leaders.
  • Drive an exceptional safety culture. Driving best practice in the safe delivery of snow and bike school products and services.
  • Bring the external world in: Leverage best practices, new ideas, and what works/doesn't work from leaders in and out of the industry.
  • Actively partner and engage with industry leaders and network. Out-front with industry trends, draw in new competitions and events, while maintaining strong relationships with professional organizations and key stakeholders.
  • Lead and influence with data; draw and articulate clear narratives from data sets.
  • Monitor and maintain quality and appearance of facilities.
Requirements
  • High School Diploma or equivalent
  • 10+ years of ski and ride industry experience · At least 5 years of experience as a full-time ski/snowboard instructor
  • At least 5 years of experience as a Ski School General Manager
  • Current PSIC/CSIA level 3 certification, or the international equivalent to this certification
  • Strong business acumen, including experience owning a full P&L and oversight of a multimillion-dollar operating budget
  • Comfortable driving cultural change management · Experience supporting and working with Company Leadership in a business environment
  • Works effectively at the Executive level and with leadership teams across the organization
  • Experience with analyzing information and data to make decisions
  • Experience in leading and assessing high-potential talent
  • Applies systems thinking to generate new thoughts and opportunities; has ability to build on strategic and innovative thoughts/ideas
  • Continuously adapts to changes and effectively navigates through ambiguity; decides and acts without having the picture totally defined; appropriately changes one's strategy in response to new information
  • Strong written, computer, and verbal communication skills
  • Demonstrated conflict resolution skills
  • Previous guest service experience
Preferred Qualifications
  • College/University degree in related field
  • Previous experience as a Ski School Director
Compensation

The expected pay range is 175,926 CAD - 200,000 CAD + annual bonus + equity. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.