IT Infrastructure Systems Analyst

1 month ago


Old Toronto, Canada Colgate-Palmolive Company Full time

Job Description

This is a full-time contract for an IT Infrastructure Analyst position, reporting to the IT Coordinator responsible for Canada.

Main Job Tasks and Responsibilities

  1. Provide 2nd level IT support and services to end users in scope (headquarters office, warehouse and remote), ensuring all work is performed in accordance with our internal ticketing system.
  2. Support all IT infrastructure including desktops, laptops (Windows and MacOS), mobile devices, LAN connectivity, Cisco VoIP telephones, AV equipment, network printers, and identified applications.
  3. Diagnose and resolve technical hardware and software issues, and escalate situations requiring urgent attention.
  4. Assist end users with security related incidents, performing virus scans and addressing and/or escalating to the Global Security team accordingly.
  5. Support the IT onboarding process of new employees, including providing access and familiarization to all relevant technology required to successfully perform their duties.
  6. Assist in the management of the company's leased assets (computers, servers, network equipment, etc.), keeping track in the appropriate systems and supporting the replacement/installation when appropriate.
  7. Be involved in the monitoring of the server room for 24/7 systems operation and proper environmentals, being available for out-of-hours emergency maintenance and support when necessary.
  8. Support business continuity for all the IT infrastructure (servers, network, etc.) at sites in scope. Escalate to their management, and interact with central IT teams when required.
  9. Adhere to all corporate best practices and ensure compliance with IT standards via completion of infrastructure checklist.
  10. Support IT management with preparation for audits (corporate and external) providing all necessary documentation and answering all related questions.


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