IT Infrastructure Systems Analyst
1 month ago
Job Description
This is a full-time contract for an IT Infrastructure Analyst position, reporting to the IT Coordinator responsible for Canada.
Main Job Tasks and Responsibilities
- Provide 2nd level IT support and services to end users in scope (headquarters office, warehouse and remote), ensuring all work is performed in accordance with our internal ticketing system.
- Support all IT infrastructure including desktops, laptops (Windows and MacOS), mobile devices, LAN connectivity, Cisco VoIP telephones, AV equipment, network printers, and identified applications.
- Diagnose and resolve technical hardware and software issues, and escalate situations requiring urgent attention.
- Assist end users with security related incidents, performing virus scans and addressing and/or escalating to the Global Security team accordingly.
- Support the IT onboarding process of new employees, including providing access and familiarization to all relevant technology required to successfully perform their duties.
- Assist in the management of the company's leased assets (computers, servers, network equipment, etc.), keeping track in the appropriate systems and supporting the replacement/installation when appropriate.
- Be involved in the monitoring of the server room for 24/7 systems operation and proper environmentals, being available for out-of-hours emergency maintenance and support when necessary.
- Support business continuity for all the IT infrastructure (servers, network, etc.) at sites in scope. Escalate to their management, and interact with central IT teams when required.
- Adhere to all corporate best practices and ensure compliance with IT standards via completion of infrastructure checklist.
- Support IT management with preparation for audits (corporate and external) providing all necessary documentation and answering all related questions.
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