Fulfillment Operations Director

4 weeks ago

Toronto, Ontario, Canada Saddle Creek Logistics Services Full time

About the Role

Saddle Creek Logistics Services is seeking a highly experienced and skilled Director of Fulfillment Operations to lead our fulfillment operations, customer service, and continuous improvement culture in an omnichannel fulfillment environment.

Key Responsibilities

  • Provide strategic direction and leadership for fulfillment operations, ensuring seamless execution and continuous improvement.
  • Develop and manage budgets, ensuring financial performance and service level goals are met.
  • Employ a collaborative approach to evaluate, measure, and refine processes to improve service, quality, and efficiency.
  • Improve customer satisfaction through solid relationships, service levels, and quality.
  • Incorporate LEAN practices and methodologies within the facility to drive continuous improvement.
  • Provide timely and accurate monthly reporting, ensuring proper billing and financial management.
  • Work closely with sales to support new customer solutions, pricing, facility tours, and customer presentations.
  • Identify new business opportunities and implement new solutions within the existing customer base.
  • Manage value-added services, including call center, reverse logistics, kitting, and assembly.
  • Manage relationships with vendors and corporate functional teams to achieve shared business objectives.
  • Ensure company procedures, policies, and culture are executed and practiced effectively.
  • Ensure company compliance with all relevant regulatory requirements.
  • Maintain strong safety and facility cleanliness programs in compliance with all OSHA and company requirements.
  • Learn and maintain a strong understanding of systems, including WMS, CRM, CMS, TMS, and Billing.
  • Lead and support the implementation of new and upgraded systems, as required.

Qualifications

Education/Experience

  • Bachelor's Degree - preferably in Supply Chain Management, Business, Logistics, or related field.
  • High school diploma required.
  • Must possess 3-5 years of operations experience in a multi-channel order fulfillment business environment.
  • Minimum of 10 years of overall experience in the distribution/logistics industry.
  • Minimum of 5 years of leadership experience.

Knowledge, Skills, and Abilities

  • Must have working knowledge and experience with Warehouse Management Systems (WMS), Order Management Systems (OMS), Customer Relationship Management (CRM), and parcel management systems.
  • Ability to be comfortable with strategy and forecast with senior-level executives at client companies.
  • Solid understanding of business financial management (budgets, profit, and loss, forecasting/planning).
  • Must be proficient with Microsoft Office, including Word, Excel, and PowerPoint.
  • Strong analytical skills.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to perform complex business analysis and decision-making.
  • Ability to think critically about existing processes and technology solutions.
  • Ability to effectively present information and respond to questions from groups of managers, clients, and the public.
  • Ability to read, analyze, and interpret policies and contracts.

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