Customer Service Ambassador
1 week ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador at Fuze HR Solutions.
About the RoleThis is an exciting opportunity to work in a fast-paced environment where you will be responsible for delivering exceptional customer service to both internal and external clients while meeting established goals.
Key Responsibilities:- Ensure orders and credit notes are entered accurately and promptly.
- Prepare and verify invoices and bills of lading for outgoing shipments.
- Monitor high-priority orders to guarantee timely and complete delivery.
- Serve as a liaison between sales, logistics, and other departments as needed.
- Collaborate with buyers, along with the Key Account Manager, to create backorders when required.
- Investigate short shipment fines as needed for the credit department.
- Maintain close coordination with the shipping department.
- Accurately process large volumes of data as necessary.
- Provide timely support to assigned retail sales representatives.
- Coordinate with courier companies to ensure on-time delivery of purchase orders.
- Build and maintain strong relationships with key customers.
- Follow a customer call cycle for assigned accounts to secure orders.
- Meet KPI objectives set by the Manager.
- Support new product launches through clear communication.
- Track customer performance regarding volume and assortment, providing regular feedback on issues and opportunities.
- Respond to customer inquiries and requests.
- Perform additional duties as required.
- Level of satisfaction among internal and external customers; success in meeting KPI targets.
- Capacity to be resourceful and work independently while completing tasks.
- Must be a self-motivated individual.
- Strong focus on detail and accuracy.
- Effective problem-solving abilities.
- Professional and articulate telephone communication skills.
- Ability to thrive in a fast-paced environment.
- Familiarity with the order process for the customer base.
- Knowledge of supply chain management is a plus.
- At least one year of customer service experience in an office setting; prior experience with sales calls is beneficial.
- Familiarity with data tracking systems is an advantage.
The estimated salary for this role is $45,000 - $55,000 per annum, depending on location and experience. Additionally, we offer a range of benefits including health insurance, paid time off, and professional development opportunities.
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