Customer Service Ambassador

1 week ago


Maple ON, Canada Fuze HR Solutions Full time
Job Title: Customer Service Ambassador

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador at Fuze HR Solutions.

About the Role

This is an exciting opportunity to work in a fast-paced environment where you will be responsible for delivering exceptional customer service to both internal and external clients while meeting established goals.

Key Responsibilities:
  • Ensure orders and credit notes are entered accurately and promptly.
  • Prepare and verify invoices and bills of lading for outgoing shipments.
  • Monitor high-priority orders to guarantee timely and complete delivery.
  • Serve as a liaison between sales, logistics, and other departments as needed.
  • Collaborate with buyers, along with the Key Account Manager, to create backorders when required.
  • Investigate short shipment fines as needed for the credit department.
  • Maintain close coordination with the shipping department.
  • Accurately process large volumes of data as necessary.
  • Provide timely support to assigned retail sales representatives.
  • Coordinate with courier companies to ensure on-time delivery of purchase orders.
  • Build and maintain strong relationships with key customers.
  • Follow a customer call cycle for assigned accounts to secure orders.
  • Meet KPI objectives set by the Manager.
  • Support new product launches through clear communication.
  • Track customer performance regarding volume and assortment, providing regular feedback on issues and opportunities.
  • Respond to customer inquiries and requests.
  • Perform additional duties as required.
Key Indicators of Performance and Results:
  • Level of satisfaction among internal and external customers; success in meeting KPI targets.
  • Capacity to be resourceful and work independently while completing tasks.
  • Must be a self-motivated individual.
  • Strong focus on detail and accuracy.
  • Effective problem-solving abilities.
  • Professional and articulate telephone communication skills.
  • Ability to thrive in a fast-paced environment.
  • Familiarity with the order process for the customer base.
  • Knowledge of supply chain management is a plus.
Essential Experience Required:
  • At least one year of customer service experience in an office setting; prior experience with sales calls is beneficial.
  • Familiarity with data tracking systems is an advantage.
Compensation and Benefits:

The estimated salary for this role is $45,000 - $55,000 per annum, depending on location and experience. Additionally, we offer a range of benefits including health insurance, paid time off, and professional development opportunities.



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