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Digital Solutions Analyst

2 months ago


Kitchener, Ontario, Canada Ontario Teachers Insurance Plan (OTIP) Full time
Job Title: Digital Support Analyst

We are seeking a highly skilled Digital Support Analyst to join our team at Ontario Teachers Insurance Plan (OTIP). As a key member of our Digital Solutions team, you will play a critical role in designing and implementing digital solutions that meet the needs of our members.

Key Responsibilities:
  • Collaborate with stakeholders to gather requirements and analyze business problems to design effective digital solutions.
  • Manage project delivery, optimize systems for efficiency, and provide cost-benefit analysis to ensure successful project outcomes.
  • Consult on digital tools and ensure effective website performance through analytics and business intelligence.
  • Lead and coordinate interdepartmental teams to create and optimize digital solutions that improve member experience and operational efficiencies.
Requirements:
  • Five years' experience in process design and digital technology business solutions.
  • High level of organizational ability with project management experience being an asset.
  • Demonstrated ability to use innovative and effective methods to analyze data and produce business solutions that meet process requirements.
  • Exceptional interpersonal, written, and oral communication skills and the ability to deal effectively with all levels of internal and external stakeholders.
What We Offer:
  • Rewarding salary and bonuses that truly value your dedication.
  • Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day.
  • Defined benefit pension plan for a financially confident retirement.
  • 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario).
  • Access to a wealth of learning resources, including LinkedIn Learning for professional development.
  • Flexible work-from-home and hybrid options.
  • Unlock your potential with opportunities for advancement.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.