Customer Success Advocate

3 weeks ago

Vancouver, British Columbia, Canada UniUni Logistics Full time
About UniUni Logistics

UniUni Logistics is a leading provider of last-mile logistics solutions in North America, delivering tens of millions of parcels annually across Canada and the United States. Founded in 2019, our company has established itself as a tech-driven innovator in the industry, leveraging crowdsourcing and data analytics to offer fast, economical, and reliable services to e-commerce clients.

Key Responsibilities
  • Develop a deep understanding of our customers' business needs and execute solutions accordingly.
  • Build and maintain strong relationships with customers and internal teams to drive business growth.
  • Proactively identify and resolve program exceptions to ensure seamless delivery experiences.
  • Respond promptly to customer inquiries and resolve issues efficiently.
  • Accurately diagnose problems and provide effective solutions to customers.
  • Ensure all customer interactions are processed and resolved within the specified timeframe.
  • Maintain detailed records and track parcel status to ensure complete issue resolution.
  • Provide regular reports to improve workflow and increase efficiency.
  • Utilize data analysis and reporting tools to drive business insights and decision-making.
Requirements
  • Graduate degree from a reputable university or business school.
  • Knowledge of supply chain management or e-commerce logistics is an asset.
  • 1-2 years of relevant experience preferred; recent graduates are also welcome to apply.
  • Strong customer service orientation and excellent communication skills.
  • Excellent organizational and time management skills.
  • Strong logical thinking ability and willingness to learn new knowledge and engage in data analytics work.
  • Excellent command of spoken and written English.
  • Good communication and interpersonal skills, with the ability to build strong working relationships.
  • Ability to adapt to a fast-paced work environment.
  • Drive for results and demonstrates urgency in achieving goals.
  • Good team player, maintaining a 'we first' mindset.
Benefits

UniUni Logistics offers a hybrid and remote work model, providing flexibility and work-life balance. The hiring range for this position is USD$50,000 - USD$55,000, with actual salary determined on a case-by-case basis. All interested applicants are requested to submit a resume, and we thank all applicants in advance for their interest.

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