Customer Service Representative
4 weeks ago
Job Summary:
We are seeking a highly skilled and bi-lingual Customer Service Representative to join our team at UPS Canada. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients in both English and French.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide advanced administrative support, including data entry, report preparation, and analysis.
- Collaborate with internal teams to resolve customer complaints and issues.
- Develop and maintain strong relationships with internal and external customers.
- Stay up-to-date with company policies, procedures, and software systems.
Requirements:
- High School Diploma or equivalent.
- 2+ years of office support experience, preferably in a customer-facing role.
- Excellent communication, problem-solving, and analytical skills.
- Proficiency in Microsoft Office and data entry.
- Bi-lingual in English and French (written and verbal).
What We Offer:
UPS Canada is a diverse and equal opportunity employer. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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