Customer Service Representative

4 weeks ago


Burlington, Ontario, Canada CB Canada Full time

Job Summary:

We are seeking a highly skilled and bi-lingual Customer Service Representative to join our team at UPS Canada. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients in both English and French.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide advanced administrative support, including data entry, report preparation, and analysis.
  • Collaborate with internal teams to resolve customer complaints and issues.
  • Develop and maintain strong relationships with internal and external customers.
  • Stay up-to-date with company policies, procedures, and software systems.

Requirements:

  • High School Diploma or equivalent.
  • 2+ years of office support experience, preferably in a customer-facing role.
  • Excellent communication, problem-solving, and analytical skills.
  • Proficiency in Microsoft Office and data entry.
  • Bi-lingual in English and French (written and verbal).

What We Offer:

UPS Canada is a diverse and equal opportunity employer. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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