Senior Director, LEO Network Operations Specialist

4 weeks ago

Gatineau, Quebec, Canada Telesat Full time
Job Title: Senior Director, LEO Network Operations

Telesat is seeking a highly experienced and skilled Senior Director to lead our LEO Network Operations team. As a key member of our leadership team, you will be responsible for the operational functions of our LEO network, ensuring seamless delivery of services to our customers worldwide.

Main Responsibilities:
  • Optimize the flow and responsiveness of all departments to create a superior customer service experience.
  • Provide leadership to all managers in the department and provide feedback and mentoring to meet service standards and maximize operational effectiveness.
  • Work with the Network Operations Budget Coordinator and VP to develop and manage/report on operating and capital budgets for groups under direction.
  • Ensure proper metrics are in place to report on serviceability and financial performance of the Division.
  • Act as the primary interface for other Departments when the role of Network Operations is required to meet LEO business requirements.
  • Ensure H&S procedures/policies are in place and actively monitored and reported on in co-operation with HR.
  • Identify, establish and manage relationships with technology partners for the development/continued maintenance of infrastructure elements required to meet service SLO's with end users.
  • Effectively manage and further develop/expand LEO NO teams to ensure that all technical, commercial and delivery objectives are met in a timely and cost-effective manner.
Requirements:
  • An Electronics Engineering, Technologist Diploma or Degree, are the minimum consideration for this position.
  • Minimum of 15 years of experience in satellite systems implementation/maintenance with emphasis on the total customer service experience.
  • Minimum of 15 years in a management role with direct reports in a related field is required.
  • Minimum of 10 years experience in budget preparation, presenting and reporting is essential in this role.
Specialized Knowledge, Skills and Abilities:
  • Expert knowledge of satellite communication technologies with strong emphasis on earth station and satellite spectrum, operational performance measurement and reporting to meet stated SLO's.
  • Expert knowledge of satellite modems and satellite earth station technology, performance and global supply chain challenges to meet SLO's.
  • Expert knowledge of common Network Topologies used in both the satellite and terrestrial telecommunications networks.
  • Excellent communicator with the ability to summarize complex problems, solutions and recommendations.

At Telesat, we take pride in being an equal opportunity employer that values equality in the workplace. We are committed to providing the best candidate experience possible including any required accommodations at every stage of our interview process.

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