Optical Professional

2 weeks ago

Red Deer, Alberta, Canada EssilorLuxottica Full time

Job Summary

We are seeking a highly skilled and experienced Licensed Optician to join our team at LensCrafters in RedDeer, AB. As a key member of our optical team, you will be responsible for delivering exceptional customer service and providing expert advice on eyewear and vision care.

Key Responsibilities

• Welcome and engage with customers, setting clear expectations and providing personalized service
• Fit glasses and precisely place prescriptions in lenses, ensuring accuracy and attention to detail
• Act as a leader in optical acumen, providing guidance and support to colleagues
• Take and record measurements, accurately adjust and fit eyewear, and ensure finished products meet standards and customer needs
• Assist team members with complex product needs and prescriptions, utilizing technical skills and knowledge
• Utilize technology effectively, managing time pressure and customer volume, while maintaining exceptional product knowledge and tool usage
• Proactively identify and resolve issues, ensuring customer satisfaction and exceeding expectations
• Multitask, prioritize, and manage time effectively, achieving exceptional results on Brand KPIs and competencies
• Maintain a clean, attractive, and organized store appearance, adhering to company policies and procedures
• Inform management of safety opportunities and demonstrate safe work practices
• Demonstrate resourcefulness, self-motivation, and a desire for continual learning and improvement

Requirements

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills, including communication, listening, and team building
• Knowledge of current store merchandise and awareness of current fashion trends
• Strong basic math skills and familiarity with POS, computers, and calculators
• Ability to use and carry an iPad/tablet, embracing new technology and change

Preferred Qualifications

• Previous customer service and retail experience

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