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Project Lead, Information Technology

2 months ago

Markham, Ontario, Canada BGIS Full time

Job Summary

The IT Project Manager will be responsible for the ongoing management of a complex cross-service line technology solution, including facilities, projects, space/occupancy planning, energy, and business analytics technologies. This role will interface with multiple business units within BGIS, as well as BGIS Information Technology and client accounts, to understand client expectations and bring various concerned parties together to obtain requirements and implement new system development initiatives.

Key Responsibilities

The IT Project Manager will work with BGIS solution consultants, project coordinators, senior architects, software developers, technical project managers, and Quality Assurance representatives to ensure that BGIS technology solutions meet the needs of clients. This role will also represent the client's view in working with internal IT teams, ensuring that internal teams understand client needs and expectations.

The IT Project Manager will demonstrate competent leadership for team members, guiding them to reach their full potential and meet their objectives, which supports the achievement of account and corporate goals. Specifically, these responsibilities include:

  • Full involvement in recruiting talent.
  • Provides mentoring, coaching, and guidance to all team members.
  • Manages all aspects of performance.

Account Business Technology Management

  • Built relationships with multiple concerned parties within accounts, clients, and with BGIS product leads.
  • Contributes to the prioritization of incoming work to ensure projects meet client requirements, particularly in understanding business needs.
  • Monitors corporate IT's efforts in requirements gathering, solution creation phase through to the entire software development lifecycle and software integrations for the account.
  • Collaborates with relevant BGIS and client concerned parties to identify and gather business requirements, formulate solutions, develop project plans, estimate costs, and deliver products that meet client needs. Works with concerned parties to prioritize projects and schedules resources.
  • Identifies IT system risks and raises those risks to corporate IT for management through mitigation strategies and plan or implement contingencies where necessary.
  • Communicates project status and risks to internal and external concerned parties, including account leadership and client. Reports on project progress against timelines and budgets.
  • Develops and maintains relationships with operations and other teams to deliver quality and timely products.
  • Other duties as assigned. Communicates to the client on behalf of BGIS of the status of IT initiatives.

Customer Relationship Management

  • Engages with the client and with BGIS IT to ensure client requests are reasonable and actionable and that they are within the parameters of the contract.
  • Represents the customer as a concerned party in discussions with BGIS corporate. The role must represent IO needs and interests in planning and delivery communications, streamlining the process of project delivery and planning.
  • Work with client to develop a roadmap of future client needs/projects (IMIT Steering concept). Ensure client roadmap coalesces and aligns with BGIS corporate direction. Stay connected with and follow corporate processes for initiative sharing and prioritization: Alignment meetings for awareness of ongoing corporate initiatives.

BGIS Corporate Communication

  • PPF Process for initiative submission.
  • Change Advisory Board process for releases.
  • Client commitment review meetings.
  • Follow up on outstanding requests with BGIS Corporate as needed via BGIS Corporate processes.

Initiative Coordination (Project Coordination for small projects with client and BGIS corporate)

  • Provide project coordination and project management for point-in-time initiatives to enhance/develop new projects with BGIS and client.
  • Maintain schedule of key milestones and delivery dates.
  • Collaborate and oversee BGIS technical delivery teams to ensure BGIS can deliver on reasonable client expectations.
  • Support ticket management and resolution, including updating of tickets.
  • Follow BGIS Corporate process similar to SIM role.

Knowledge & Skills

  • Bachelor's Degree in Computer Science or Equivalent.
  • Minimum 5 years in software development capacities, including enterprise application architecture.
  • Skilled business management ability and business acumen.
  • Business financial management ability and financial acumen. Experience in meeting financial and business profitability objectives.
  • Skilled at influencing, persuading, and negotiating with client representatives at the management level.
  • Skilled at building and managing relationships with client representatives at management level.
  • Exceptionally skilled at managing client expectations.
  • Highly skilled at leading and engaging a team of individuals.
  • Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate innovative practices and technologies in order to deliver value to the client.
  • Computer proficiency in MS Office applications, particularly MS Project, MS Excel, MS Outlook, along with the ability to quickly learn new applications.
  • Experience in the Real Estate or Facilities Management domain is desirable.
  • Proven expertise on all aspects of software development from business analysis, development, quality assurance, database architecture.
  • Background in Enterprise & Solution Architecture.
  • Background in enterprise software system integration using off-the-shelf middleware solutions.