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Retail Operations Supervisor

3 months ago

Kimberley, British Columbia, Canada Cash Crusaders Full time

OPERATIONAL MANAGEMENT

  • Achieve store sales targets effectively
  • Optimize revenue channels for the store (Add-ons, Gross Profit, etc.)
  • Implement merchandising standards proficiently
  • Execute marketing strategies successfully
  • Attract and maintain a loyal customer base

INVENTORY MANAGEMENT

  • Establish robust inventory management protocols
  • Oversee stock levels and ensure prompt restocking
  • Enhance revenue channels for the store (Add-ons, Gross Profit, etc.)

CUSTOMER SERVICE

  • Exceed customer expectations consistently
  • Analyze feedback from mystery shopper evaluations
  • Address product and retail-related complaints promptly
  • Foster a service-oriented culture among staff to ensure customer satisfaction

PEOPLE MANAGEMENT

  • Support the training and development of staff to ensure competency
  • Plan for succession within the team
  • Implement effective performance management strategies
  • Enhance employee relations and satisfaction

ADMINISTRATION

  • Ensure compliance with all relevant company policies and procedures
  • Conduct cash reconciliation
  • Perform security checks
  • Manage alarm system checks
  • Maintain administrative documentation