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Restaurant Operations Manager

2 months ago

Lloydminster, Canada Wok Box Full time
About Wok Box

We are a dynamic and fast-paced food service company seeking a highly skilled and experienced Restaurant Operations Manager to join our team. As a Restaurant Operations Manager at Wok Box, you will be responsible for overseeing the daily operations of our restaurants, ensuring that our customers receive exceptional service and that our food is prepared to the highest standards.

Key Responsibilities
  • Enforce Compliance: Ensure that all provincial and territorial liquor legislation and regulations are enforced in our restaurants.
  • Inventory Management: Organize and maintain inventory levels to ensure that we have the necessary supplies to meet customer demand.
  • Health and Safety: Ensure that all health and safety regulations are followed in our restaurants, including proper food handling and storage procedures.
  • Supplier Negotiations: Negotiate arrangements with suppliers for food and other supplies to ensure that we get the best possible prices and quality.
  • Customer Service: Provide exceptional customer service by addressing customer complaints and concerns in a timely and professional manner.
  • Operations Management: Plan, organize, direct, control, and evaluate daily operations to ensure that our restaurants are running efficiently and effectively.
Work Conditions and Physical Capabilities
  • Fast-Paced Environment: Work in a fast-paced environment with tight deadlines and repetitive tasks.
  • Physical Demands: Be able to handle heavy loads and stand for extended periods.
  • Attention to Detail: Have excellent attention to detail to ensure that our food is prepared to the highest standards.
Personal Suitability
  • Accurate: Be accurate and reliable in all aspects of your work.
  • Client Focus: Have a strong client focus and be able to provide exceptional customer service.
  • Dependability: Be dependable and able to work independently with minimal supervision.
  • Efficient Interpersonal Skills: Have excellent interpersonal skills and be able to work effectively with our team members.
  • Excellent Communication: Have excellent written and oral communication skills to ensure that our customers receive exceptional service.
  • Flexibility: Be flexible and able to adapt to changing circumstances.
  • Organized: Be highly organized and able to prioritize tasks effectively.
  • Reliability: Be reliable and able to maintain a high level of productivity.
  • Team Player: Be a team player and able to work effectively with our team members to achieve our goals.
Support for Newcomers and Refugees
  • Partnerships: Partner with government or community programs to support the settlement needs of newcomers and refugees.
  • Settlement Support: Assist with the immediate settlement needs of newcomers and refugees, including housing, transportation, and storage.
  • Social and Labour Market Integration: Support the social and labour market integration of newcomers and refugees, including facilitating access to community resources and language training.
  • Credential Recognition: Support newcomers and refugees with foreign credential recognition.
  • Mentorship: Offer mentorship programs that pair newcomers and refugees with experienced employees.
  • Diversity and Cross-Cultural Training: Provide diversity and cross-cultural training to create a welcoming work environment for newcomers and refugees.
Support for Indigenous People
  • Partnerships: Partner with government or community programs to support Indigenous people.
  • Mentorship and Coaching: Offer mentorship, coaching, and networking opportunities for Indigenous workers.
  • Cultural Competency Training: Provide cultural competency training and awareness training to create a welcoming work environment for Indigenous workers.
  • Elder Support: Facilitate access to Elders who can offer support and guidance to Indigenous workers.