Customer Service Representative

4 weeks ago


Canada Grainger Full time

Grainger is a leading industrial distributor with operations in North America, Japan and the United Kingdom. As a customer-focused company, we serve more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships.

We are dedicated to providing value for our customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe.

This role supports both business functions in a particular market, serving key customers in the branch and on-site. The position involves customer-facing activities, requiring strong communication skills, agility, and organization. You will capitalize on sales/service opportunities, create customer loyalty, and exceed customer expectations.

The role lives and demonstrates the Grainger Principles: Starting with the Customer, Embrace Curiosity, Act with Intent, Compete with Urgency, Win as One Team, Invest in our Success and Do the Right Thing. You will work closely with internal and external customers and cross-functional partners to deliver revenue targets.

Key responsibilities include:

  • Ownership of the entire customer experience, including product selection, order entry, and customer service.
  • Performing actions with a focus on sales to capitalize on opportunities and encourage customer loyalty.
  • Promoting Company products and services to customers and providing substitutions when required.
  • Maintaining well-rounded knowledge of products and tools sold, including certifications.
  • Processing customer transactions and providing updates on delivery, lead times, quotes, etc.
  • Management and tasks related to filling vending machines and Vendor Managed Inventory (VMI).

You will be required to attend customer sites and adhere to safety requirements, including wearing personal protective equipment (PPE) as needed.

The estimated salary for this role is between $24.47-$28.00 per hour, based on location and experience. This position is bonus eligible.

Grainger offers a comprehensive benefits package, including medical, dental, vision, and prescription drug coverage, paid time off, and life insurance. We also provide an Employee Family Assistance Program, Registered Retirement Savings Plan, Defined Contribution Pension Plan, and Educational & Professional Membership Fee Assistance program.



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