VP, Employee Experience, Technology Leader

3 weeks ago

Waterloo, Ontario, Canada Manulife Insurance Malaysia Full time
Senior Director, Employee Experience Solutions

At Manulife, we are seeking a Senior Director, Employee Experience Solutions to provide comprehensive technical leadership across a range of infrastructure, applications, and business solutions. This role will support Human Capital Management (HCM), Payroll Processing, Communications, and Employee Services for Manulife's Global Human Resources & Communications Management teams.

Key Responsibilities:

  • Strategic Leadership: Identify and evaluate emerging HR & Communication technology trends to formulate value propositions and actionable strategies for aligning application portfolios.
  • Productivity Enhancement: Develop and implement an operations productivity roadmap focusing on Citizen Development and maximizing the adoption of GenAI tools.
  • Systems Strategy: Collaborate with HR and Communications leadership to plan and develop the HR and Communications systems and capabilities roadmap.
  • Optimization Initiatives: Lead efforts to optimize Manulife's HR technologies, systems, and platforms to eliminate manual work, drive efficiency, ensure compliance, and enhance the employee experience.
  • Data Management: Establish a strong data management foundation governing data architecture, quality, and integration.
  • Unified HR Services: Provide architectural and technology leadership to unify Manulife's HR services platform.
  • Global Processes: Design, implement, and communicate global processes to drive value and adoption across the business.
  • Team Development: Develop the HR & Communications Technology team to ensure deep bench strength and expertise in key areas.

People Management:

  • Team Leadership: Lead a team of full-time and contract staff, overseeing goal planning, achievement assessments, and employee development plans.
  • Resource Planning: Collaborate with the broader Group Functions Technology & Global Data management teams to determine resource requirements and planning.
  • Skill Development: Encourage cross-training and job sharing, creating an annual plan for skill development and advanced technical capabilities.
  • Stakeholder Engagement: Lead workshops, architecture & engineering meetups, user groups, and meet with key stakeholders globally to build capabilities for Group Functions and across Manulife.

Governance and Controls:

  • Process Alignment: Ensure all technology management processes align with standard operating procedures and Group Functions architecture and enterprise technology standards and policies.
  • Technology Guidance: Provide guidance on technology principles, capabilities, practices, security, and access controls.

Innovation and Continuous Improvement:

  • Thought Leadership: Offer thought leadership and guidance on advancing new technologies and capabilities that are value driven.
  • Industry Advancements: Stay current with industry advancements in Human Resources & Communications and collaborate with Manulife's innovation teams and other technology teams.
  • Stakeholder Communication: Maintain regular communication with HRLT stakeholders, providing metrics, KPIs, and service levels to address challenges, new business, issues, prioritization, and budget updates.

Requirements:

  • Experience: 10-15 years of professional experience in Human Resources Technology, with a degree in Engineering, Computer Science, or a related field.
  • Project Management: Advanced skills in project management methodologies (DevOps, Extreme Programming, Agile, Waterfall).
  • Strategic Execution: Proven ability to formulate and execute a holistic data and technology strategy for Human Resources.
  • HR Systems Expertise: Solid understanding of HR systems (e.g., Workday, ADP, Salesforce), business, data, and technical architecture disciplines.
  • Technical Translation: Ability to translate non-technical user requests into complex technical specifications.
  • Enterprise Architecture: Experience leading complex architecture initiatives and delivering enterprise-scale solution architectures.

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