Warehouse Operations Manager

4 weeks ago

Winnipeg, Manitoba, Canada Lineage Logistics Full time
Warehouse Supervisor Job Description

We are seeking a highly motivated and experienced Warehouse Supervisor to join our team at Lineage Logistics. As a key member of our operations team, you will be responsible for leading and promoting a safety culture, an engaged workforce, and exceptional service at our facility.

Key Responsibilities:
  • Safety & Compliance: Lead and promote a culture where Health & Safety is the #1 priority. Provide leadership and support for Health & Safety initiatives at the facility.
  • Work with the warehouse team to ensure compliance with the company's health and safety policies, and related legislation.
  • Operate within and ensure full compliance with the Code of Business Conduct, company policies and procedures, and all statutes and legislation governing the workplace.
  • Evaluate safety, security, and housekeeping levels on a daily basis by reviewing warehouse operations to ensure the warehouse is clean, secure, and well-organized, and that damage to product, equipment, and facility is prevented.
  • Work with regional Health & Safety leads to implement health and safety incident prevention programs.
  • Work with the Food Safety lead to implement and maintain Cold Chain Assurance programs such as HACCP, including program development, ensuring compliance, employee training, and compliance reporting.
People Leadership:
  • Lead daily warehouse operations by prioritizing activities, and providing leadership, coaching, and direction to the warehouse team. Align department and individual efforts to the vision, mission, strategy, and culture.
  • Assist the Manager, Warehousing Solutions in developing and leading regular site communication sessions to review safety initiatives, site performance, and other local initiatives.
  • Monitor, measure, coach, and develop performance of direct reports, ensure adherence to policies and procedures, provide recognition, evaluate, and provide feedback on performance, address complaints, and resolve problems.
  • Participate in the hiring, training, and development of staff.
  • Lead or participate in establishing work schedules and ensure that they are correctly implemented and that jobs are assigned and completed effectively. Track daily attendance of warehouse employees, including sick days, vacation, and floater days. Monitor attendance and address attendance management issues.
  • Spends 80-90% of their day on the floor monitoring, directing, and coaching employee performance on Safety, Service, and Productivity.
Customer Experience:
  • Lead their team in providing the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience.
  • Measure and report on customer experience standards and metrics for all accounts and work with the facility team to meet/exceed these standards.
  • Implement improved operational processes that enhance capabilities to meet/exceed service standards.
  • Ensure organizational adherence and accountability to standard operating procedures.
  • Ensure that customer orders are picked and shipped in a timely fashion within prescribed cost levels.
Operational Excellence:
  • Establish operational goals and priorities in partnership with the Manager, Warehousing Solutions.
  • Track Key Performance Indicators (KPIs) by shift to monitor performance. Work with the Manager, Warehousing Solutions to review KPIs regularly and make adjustments and improvements according to results.
  • Manage inventory, including ensuring proper stock rotation, assisting in physical inventory counts as required, conducting reconciliations, ensuring that customer orders are picked and shipped in a timely fashion within prescribed cost levels, and supervising the checking of incoming and outgoing freight for proper counts and codes.
  • Support and assist the Manager, Warehousing Solutions in all cost control measures, which include overtime management, expense control, and productivity.
  • Supervise the checking of incoming & outgoing freight for proper counts, damage, and codes. Process returns. Lead the investigation of any overages/shortages and report back to the Manager, Warehousing Solutions.
  • Prepare employee schedules to ensure the workflow meets or exceeds Key Performance Indicators.
  • Ensure the efficient and safe operation of all material handling equipment.
  • Provide proactive, on-the-floor supervision of warehouse staff.
  • Complete all necessary records and reports in a timely and accurate fashion. Make recommendations to the management team to improve operations.
  • Provide ongoing training, direction, and coaching to warehouse staff to ensure all accessorial activities are logged and captured for the purposes of operational visibility and accurate customer billing.
  • Continuously grow and develop operational knowledge and leadership capabilities by participating in professional development opportunities.
  • Perform other duties as assigned in accordance with the company vision, mission, strategy, and culture.
Key Requirements:
  • University or college education; a focus in Operations, Logistics, or related field.
  • First Aid certification is an asset.
  • Excellent people leadership abilities and a dedication to continuous improvement.
  • Approachable, positive demeanor with a hands-on and team-oriented work style.
  • Experience working in an environment with pick and ship processes as well as high-volume computer-generated inventory control (barcoding, RF).
  • Knowledge of HACCP.
  • Commitment to health and safety in the workplace.
  • Proven ability to supervise a team working in a fast-paced warehouse environment to ensure accuracy, compliance, and a team culture of excellence.
  • Driven to provide exceptional customer service.
  • Strong interpersonal skills including leadership, conflict resolution, and team building abilities.
  • Dedicated to continuous improvement.
  • Excellent communication skills, both verbal and written.
  • Proven analytical and problem-solving skills. Ability to quickly understand and identify issues and propose solutions.
  • Proven ability to effectively prioritize workflow to ensure deadlines are met in a fast-paced environment. Able to adapt to shifting priorities.
  • Takes initiative, is proactive in their work, and results-oriented.
  • Ability to manage and adapt to change.
  • Experience with warehousing software applications.
  • Microsoft Office skills with an emphasis on Word, Excel, and Outlook.
  • Experience working effectively in a unionized environment governed by collective agreements an asset.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader looking for a new challenge, please submit your application today.

Lineage Logistics is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability, or any other protected status. We are committed to a diverse and inclusive workplace for all.

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