Warehouse Operations Manager

3 weeks ago

Winnipeg, Manitoba, Canada Lineage Logistics Full time
Job Summary

We are seeking a highly motivated and experienced Warehouse Supervisor to join our team at Lineage Logistics. The successful candidate will be responsible for leading and promoting a safety culture, an engaged workforce, and exceptional service at the facility. The Warehouse Supervisor will supervise and lead the warehouse team by monitoring, measuring, coaching, and developing individual and team performance. They will also monitor daily metrics and implement improvements to operations in pursuit of operational excellence, a safe workplace, and an exceptional customer experience.

Key Responsibilities

Leads and promotes a culture where Health & Safety is the #1 priority. Provides leadership and support for Health & Safety initiatives at the facility.
Works with warehouse team to ensure compliance with the company's health and safety policies, and related legislation.
Operates within and ensures full compliance with the Code of Business Conduct, company policies and procedures, and all statutes and legislation governing the workplace.
Evaluates safety, security, and housekeeping levels on a daily basis by reviewing warehouse operations to ensure the warehouse is clean, secure, and well-organized, and that damage to product, equipment, and facility is prevented.
Works with regional Health & Safety leads to implement health and safety incident prevention programs.
Works with Food Safety lead to implement and maintain Cold Chain Assurance programs such as HACCP, including program development, ensuring compliance, employee training, and compliance reporting.

People Leadership

Leads daily warehouse operations by prioritizing activities, and providing leadership, coaching, and direction to the warehouse team. Aligns department and individual efforts to the vision, mission, strategy, and culture.
Assists the Manager, Warehousing Solutions in developing and leading regular site communication sessions to review safety initiatives, site performance, and other local initiatives.
Monitors, measures, coaches, and develops performance of direct reports, ensures adherence to policies and procedures, provides recognition, evaluates, and provides feedback on performance, addresses complaints, and resolves problems.
Participates in the hiring, training, and development of staff.
Leads or participates in establishing work schedules and ensures that they are correctly implemented and that jobs are assigned and completed effectively. Tracks daily attendance of warehouse employees, including sick days, vacation, and floater days. Monitors attendance and addresses attendance management issues.
Spends 80-90% of their day on the floor monitoring, directing, and coaching employee performance on Safety, Service, and Productivity.

Customer Experience

Leads their team in providing the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience.
Measures and reports on customer experience standards and metrics for all accounts and works with facility team to meet/exceed these standards.
Implements improved operational processes that enhance capabilities to meet/exceed service standards.
Ensures organizational adherence and accountability to standard operating procedures.
Ensures that customer orders are picked and shipped in a timely fashion within prescribed cost levels.

Operational Excellence

Establishes operational goals and priorities in partnership with the Manager, Warehousing Solutions.
Tracks Key Performance Indicators (KPIs) by shift to monitor performance. Works with the Manager, Warehousing Solutions to review KPIs regularly and make adjustments and improvements according to results.
Manages inventory, including ensuring proper stock rotation, assisting in physical inventory counts as required, conducting reconciliations, ensuring that customer orders are picked and shipped in a timely fashion within prescribed cost levels, and supervising the checking of incoming and outgoing freight for proper counts and codes.
Supports and assists the Manager, Warehousing Solutions in all cost control measures, which include overtime management, expense control, and productivity.
Supervises the checking of incoming & outgoing freight for proper counts, damage, and codes. Processes returns. Leads the investigation of any overages/shortages and reports back to Manager, Warehousing Solutions.
Prepare employee schedules to ensure the workflow meets or exceeds Key Performance Indicators.
Ensures the efficient and safe operation of all material handling equipment.
Provides proactive, on-the-floor supervision of warehouse staff.
Completes all necessary records and reports in a timely and accurate fashion. Makes recommendations to the management team to improve operations.
Provides ongoing training, direction, and coaching to warehouse staff to ensure all accessorial activities are logged and captured for the purposes of operational visibility and accurate customer billing.
Continuously grows and develops operational knowledge and leadership capabilities by participating in professional development opportunities.
Performs other duties as assigned in accordance with the company vision, mission, strategy, and culture.

Requirements

University or college education; a focus in Operations, Logistics, or related field.
First Aid certification is an asset.
Excellent people leadership abilities and a dedication to continuous improvement.
Approachable, positive demeanor with a hands-on and team-oriented work style.
Experience working in an environment with pick and ship processes as well as high-volume computer-generated inventory control (barcoding, RF).
Knowledge of HACCP.
Commitment to health and safety in the workplace.
Proven ability to supervise a team working in a fast-paced warehouse environment to ensure accuracy, compliance, and a team culture of excellence.
Driven to provide exceptional customer service.
Strong interpersonal skills including leadership, conflict resolution, and team building abilities.
Dedicated to continuous improvement.
Excellent communication skills, both verbal and written.
Proven analytical and problem-solving skills. Ability to quickly understand and identify issues and propose solutions.
Proven ability to effectively prioritize workflow to ensure deadlines are met in a fast-paced environment. Able to adapt to shifting priorities.
Takes initiative, is proactive in their work, and results-oriented.
Ability to manage and adapt to change.
Experience with warehousing software applications.
Microsoft Office skills with an emphasis on Word, Excel, and Outlook.
Experience working effectively in a unionized environment governed by collective agreements an asset.

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