Vision Care Associate
3 days ago
We are seeking a highly motivated and customer-focused individual to join our Vision Care team as a Vision Care Associate. In this role, you will provide exceptional customer service, assist with the operation of the Vision Centre, and support our Opticians in delivering outstanding eye care services.
Key Responsibilities- Greet customers and answer phones in a friendly and professional manner.
- Help with the booking of eye appointments and maintain accurate records.
- Assist with maintaining the standards of the Vision Centre, including filing, cleaning, displays, and organization.
- Support customers with their Vision Centre requests, including choosing frames, accessories, and repairs.
- Aid in communication between vision parties, including Opticians, customers, and doctors.
- Process advanced POS transactions, including interactions with benefits systems.
- Maintain layaway and ensure accurate records.
- Perform technical measuring of eyewear.
To be successful in this role, you will require:
- Excellent customer service skills and a strong ability to work in a team environment.
- Basic math skills and accuracy with handling cash and credit transactions.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong communication and interpersonal skills.
- Ability to maintain confidentiality and handle sensitive information.
While not required, the following qualifications would be an asset:
- Previous experience in a retail or customer service environment.
- Knowledge of optical products and services.
- Basic computer skills and familiarity with POS systems.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional eye care services, we encourage you to apply for this exciting opportunity.
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