Results-Oriented Business Development Specialist
2 weeks ago
At BD Diesel Performance, we're committed to being better than simply the best. This means supporting our employees with competitive wages, health benefits, and the tools they need to succeed.
The Customer Success Manager (CSM) plays a pivotal role in ensuring customer satisfaction and success by building strong relationships, understanding their business needs, and providing tailored solutions.
This multifaceted role combines elements of sales, customer service, account management, technical support, and requires excellent communication skills, a deep understanding of our products, and a proactive approach to problem-solving.
We're seeking an experienced professional who can drive customer value through exceptional service, strategic partnerships, and data-driven decision-making.
Key Responsibilities:- Understand customer needs and provide personalized solutions to maximize the value of our products and services.
- Collaborate with cross-functional teams to ensure customer feedback is integrated into our product development and service delivery processes.
- Provide training and support to customers on product usage and best practices.
- Promote value through exceptional customer experiences.
- Develop and deliver employee training and educational materials to support customer success.
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity and highlighting best practices.
This role will oversee the technical support and client care team across the organization at multiple locations. The successful candidate will possess a Bachelor's degree in business or a related field, proven experience as a Customer Success Manager or in a similar customer-facing role, and a strong understanding of automotive parts and the automotive industry.
We estimate this position's salary to be around $80,000 - $110,000 per year, depending on location and experience. If you're a results-oriented professional looking to make a meaningful impact in the automotive industry, we encourage you to apply.
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