Service Advisor

4 weeks ago


Dartmouth, Nova Scotia, Canada Drake International Full time
Job Title: Service Advisor - Motorized Items Specialist

Job Summary: We are seeking a skilled Service Advisor to join our team at Drake International. As a Service Advisor, you will be responsible for providing exceptional customer service, inspecting vehicles, and determining the necessary repairs.

Responsibilities:

* Greet customers and assess their vehicle's problems by listening to their description of symptoms.
* Develop estimates by costing materials, supplies, and labor.
* Inspect the vehicle with the customer and obtain the Vehicle Identification Number (VIN) and plate numbers.
* Provide accurate product knowledge when answering customer questions and concerns.
* Act as a liaison between customers and mechanics.
* Inform customers about any additional work or parts required and obtain their approval.
* Determine the necessary parts and order them through the parts department.
* Work with the Parts Department to ensure correct inventory control and provide technicians with parts on a timely basis.

Requirements:

* High school diploma or equivalent.
* Valid driver's license.
* Strong computer skills, including Microsoft Office and Facebook.
* Exceptional customer service and problem-solving skills.
* Detailed-oriented and excellent written and verbal communication skills.
* Clean, presentable, and professional appearance.
* Excellent time management and organizational skills.

Compensation: $20-$22 per hour, based on experience.

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