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Retail Floor Supervisor

2 months ago

Whitby, Canada Talize Full time

Job Summary:

Talize is seeking a highly skilled and experienced Retail Floor Supervisor to join our team. As a key member of our management team, you will be responsible for leading and guiding our Retail Floor Team Members to achieve exceptional customer service and sales results.

Responsibilities:

  • Support the Retail Floor Manager in coordinating the efforts of Retail Floor Team Members to ensure daily department standards are achieved.
  • Assist in the selection, screening, interviewing, hiring, and onboarding of Retail Floor Team Members.
  • Lead in the training of Retail Floor Team Members in point of sale operations, customer service, merchandising, loss prevention, company policies, and recovery duties.
  • Work as an integral part of the management team by providing support, attending meetings, and sharing information.
  • Support the Retail Floor Manager with providing direction to Retail Floor Team Members regarding company policies and procedures.
  • Recognize and report Retail Floor Team Member policy infractions to the Retail Floor Manager and General Manager.
  • Assist in the implementation of employee recognition programs and events.
  • Monitor all register areas, the retail floor, fitting rooms, and washrooms to ensure they are kept in an organized and clean manner in accordance with company housekeeping standards.
  • Take precautionary measures and follow company guidelines against external and internal theft.
  • Provide a safe workplace environment by identifying and properly removing any hazards and reporting hazards to the General Manager and Joint Health and Safety Committee.
  • Immediately report and document employee or customer accidents to the Retail Floor Manager or General Manager.
  • Routinely complete floor walks to determine priorities and delegate tasks to Retail Floor Team Members.
  • Accurately handle all register transactions, including exchanges, refunds, cancellations, tax exemption, etc.
  • Promptly provide pricing verification for merchandise when tags are missing or when a price is in question at the register.
  • Ensure that all customer needs are addressed, such as answering customer inquiries, solving customer complaints, and processing customer transactions in a timely manner.
  • Inspect register areas and the retail floor to verify they are stocked and merchandise is properly sorted.
  • Manage store funds securely and process cash deposits in a timely manner.
  • Assist the Retail Floor Manager with the preparation and execution of sale days.

Requirements:

  • 2+ years of experience working in retail.
  • 1+ years of experience in a leadership role.
  • Previous work in a thrift retail environment is considered an asset.

Core Competencies:

  • Customer Oriented: Provide creative approaches to improve customer experience.
  • Attention to Detail: Monitor the store to ensure that team members have maintained a visually appealing store, through the proper displaying of merchandise.
  • Job Recognition: Recognize when to escalate appropriate or specific situations to the Retail Floor Manager.
  • Reliability: Shows commitment, dependability, and accountability in one's work, and follows through on all designated tasks and projects regardless of interruption.
  • Team Building: Work to develop, maintain, and promote positive working relationships within the Retail department to promote inclusivity.
  • Communication: Be clear and articulate when speaking to a group or an individual, assuring that the intended message is fully comprehended.

Physical Requirements:

  • Ability to stand and walk for the duration of shift.
  • Constant bending, reaching, and using hands for repetitive actions.
  • Lifting and carrying items up to 50lbs without assistance throughout shift.
  • Pushing and pulling merchandise containers on wheels weighing up to 500lbs.

Work Environment:

  • Exposure to dust – all of designated shift.
  • Exposure to periodic temperature fluctuations and noise levels.
  • Work schedule hours will include days, evenings, weekends, and holidays.
  • Interaction with customers, clients, and the public at large.