Field Adjuster

4 weeks ago

Calgary, Alberta, Canada Intact Full time
About the Role

We are seeking a highly skilled Field Adjuster to join our Property Large Loss team. As a Field Adjuster, you will be responsible for handling large and complex commercial property claims through all distribution channels.

Key Responsibilities
  • Manage, investigate, analyze, negotiate and resolve large and complex commercial property claims with exposures over $1M or involving specialized kinds of loss.
  • Engage and manage internal and external counsel, consultants, adjusters, accountants, appraisers and engineers to confirm coverage, determine liability and assess damages.
  • Mentor, guide and provide technical advice to regional file handlers to ensure consistent and effective claims handling and support long-term succession planning.
  • Train colleagues on complex claims handling.
  • Work with Underwriting, Loss Prevention and other stakeholders to identify potential risks, hazards and trends, sharing feedback and lessons learned.
  • Provide excellent customer service to brokers, customers, and colleagues.
  • Deliver key performance indicators as it relates to loss development and loss adjustment expenses, claims leakage control and expense management.
  • Leverage your expertise in a creative, continuous improvement environment to support a model of best practice operations.
  • Effectively negotiate claims when appropriate.
  • Attend settlement conferences and trials.
Requirements
  • A critical thinker with intellectual curiosity when approaching complex problems in time-sensitive situations.
  • A skilled communicator able to foster favorable business relationships and provide clear guidance to clients.
  • A problem-solver able to gather information, evaluate a situation and negotiate the next steps toward a solution.
  • Able to adapt to changing needs and understand the need to be flexible and agile.
  • A planner able to effectively organize to establish an effective strategy.
  • A strong collaborator with a passion for mentoring and coaching others.
  • 10+ years of experience with direct handling of large and complex commercial property claims.
  • Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position.
  • Undergraduate Degree or CIP designation (asset).
  • Travel required.
  • Valid driver's license.
  • Bilingualism (French/English) is an asset.
What We Offer

As a member of our team, you will be empowered to be and do your best every day. We offer a range of benefits, including:

  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer. At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

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