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Intensive Case Manager

2 months ago

Hamilton, Ontario, Canada Good Shepherd Centres Full time
About the Role

We are seeking a highly skilled and compassionate Intensive Case Manager to join our team at Good Shepherd Centres. As a key member of our Residential Services team, you will play a vital role in providing housing support services to individuals and families in need.

Key Responsibilities
  • Provide trauma-informed intensive case management to clients, including case planning, crisis intervention, and supportive counseling.
  • Work collaboratively with clients, community agencies, and other stakeholders to secure permanent housing and provide ongoing support services.
  • Develop and maintain relationships with community partners to leverage and coordinate assets and services available in the community.
  • Accompany clients to community appointments, apartment viewings, and conduct monthly home visits to ensure their housing and support needs are met.
  • Assist clients in a hands-on capacity, as needed, to support their housing stability and well-being.
Requirements
  • Post-secondary education in Social Services or a related field.
  • Minimum 1-year related experience or equivalent combination of education, training, and experience in Social Services or a related field.
  • Strong knowledge of and experience working with a range of issues impacting individuals and families, including homelessness, poverty, mental illness, and substance use.
  • Commitment to and experience working within a person-centered, trauma-informed, harm reduction, and housing first framework.
  • Excellent interpersonal and conflict resolution skills, verbal and written communication, time management, and organization.
  • Ability to work cooperatively and collaboratively within an interdisciplinary team.
  • CPR certification or willingness to be certified.
  • Valid G license required.
  • Fluency in a 2nd language is an asset.
What We Offer
  • A supportive and inclusive work environment.
  • Opportunities for professional development and continuing education.
  • A comprehensive benefits package.
  • A positive and encouraging work atmosphere.