SAP Delivery Executive

2 weeks ago

Ottawa, Ontario, Canada SAP Full time
Job Description

SAP is seeking a highly skilled Delivery Executive to provide effective project/program oversight for one or more Value or Strategic accounts. In this billable role, the Delivery Executive works closely with the customer, the Services Client Partner, and other partners to ensure the overall success of the implementation of SAP solutions and is a significant contributor to the overall success of the customer relationship.

The Delivery Executive is responsible for ensuring that effective Program Governance is established for each account and is the primary point person from delivery aligned to the customer executives throughout the services lifecycle, from sales support through implementation and post-go live. In addition to delivery support, the Delivery Executive is responsible for positioning additional SAP Services in support of the success of the customer.

The Delivery Executive may be required to provide oversight for PDDs, DMs, and/or PMs, and ensures engagement in their account(s).

Key Responsibilities:

  • Assists the SAP license sales team in the closing of any software deals by providing oversight to the implementation planning & estimating and coordinating multiple SAP LOBs and partners as required.
  • Conversant across sales, solutioning, and delivery. Ability to operate at both the strategic and tactical levels, as well as see and articulate the bigger picture.
  • Proven expertise in managing impactful customer relationships, customer escalations, co-innovation engagement and projects. Be comfortable working at the most senior levels of SAP's client organizations. Have sound knowledge of the SAP market and competition; a strong negotiator who has experience in ensuring customer success and achieving customer references.
  • During implementations, manage overall services relationship between customer, partner and SAP to ensure that projects / programs are delivered on-time, within budget and with the highest levels of customer satisfaction through billable consulting.
  • Business development - actively identifies and develops business opportunities; creates long term value plans with customer to achieve customer business objectives and expanding SAP services on the account.
  • Responsible for analyzing and executing on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy, and communicating project goals at a strategic level.
  • Provides guidance to the SAP project team including resource strategy, issues and escalation management, project execution, and general information. Work with CP when new Service Sales opportunities are identified to expand business and continually inform Management of opportunity status and revenue KPIs for their Value or Strategic Account(s).
  • Have experience of managing effectively in a networked and matrixed team environment. Strong network with SAP market unit colleagues, especially sales, consulting, presales, engagement success and the broader CS&D.
  • Provide talent and workforce management by following a strong career framework that includes skills enhancement and career development planning.
  • Support administrative and cultural excellence by demonstrating behaviors consistent with our values-based culture: Customer Focus, Quality, Product Excellence, Integrity, Commitment, and Passion.

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