IT Operations Leader

7 days ago

London, Ontario, Canada McCormick & Company Full time
McCormick & Company: A Leader in IT Operations

We are seeking a highly skilled and experienced IT Operations leader to join our team at McCormick & Company. As a global leader in the food industry, we are committed to delivering exceptional IT services that support our business objectives.

Key Responsibilities:
  • Develop and implement the IT operations and service delivery strategy in alignment with McCormick's business objectives.
  • Lead and transform a global team of IT leaders, fostering a culture of excellence, collaboration, and continuous improvement.
  • Oversee the management of Application support & delivery, integrations and IT infrastructure, including data centers, networks, servers, and cloud services.
  • Guide a team of senior leaders in managing and delivering IT projects and initiatives that span architecture, implementation, maintenance, and improvement.
  • Maintain executive ownership of Managed Service Providers, ensuring the effective delivery of outsourced services and solutions.
  • Manage the execution of IT service delivery processes, including incident management, problem management, change management, and service request fulfillment.
  • Guide senior leaders in driving continuous improvement in service delivery through regular review and optimization of processes and tools.
  • Collaborate with senior internal stakeholders, including functional and regional business units to understand and address their needs and priorities.
  • Build and maintain strong relationships with external vendors, ensuring effective delivery of outsourced services and solutions.
  • Develop and manage the IT operations and service delivery budget, ensuring the cost-effective use of resources.
  • Ensure compliance with regulatory requirements, industry standards, and internal policies, developing and implementing disaster recovery and business continuity plans to mitigate risks and ensure resilience.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
  • Minimum of 10 years of experience in IT operations and service delivery, with at least 5 years in a senior leadership role.
  • Proven track record of managing large-scale IT infrastructure and service delivery in a global organization.
  • Proven experience forming, leading, developing, and coaching direct and cross-functional high-performing teams to deliver short- and long-term strategies, grow industry/process/business skills, and build a robust talent pipeline.
  • Experience in forming multi-million-dollar operating and capital budgets. Ability to perform reviews of financial analysis and understand implications to broader McCormick financial statements.
  • Experience working in global, multicultural environments that require cultural awareness.
  • Strong knowledge of ITIL or similar service management frameworks.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to think strategically and drive innovation and change.
  • Strong financial acumen and experience managing budgets.
  • Experience in the food industry or a similar sector is a plus.

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.

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