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Luxury Brand Ambassador

2 months ago

Richmond, British Columbia, Canada 500 Gap (Canada) Inc. Full time

About the Role

As a Brand Associate at 500 Gap (Canada) Inc., you're an integral part of our team and bring our brand to life for our customers. You're responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You're an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you'll deliver a best-in-class customer experience using an omni-channel approach.

Key Responsibilities

  • Take inspiration from credible and relevant fashion references, including current style icons and influencers, and translate that inspiration into action by solving customer styling needs.
  • Connect and engage with customers authentically to understand their styling needs.
  • Serve as a Brand storyteller to create experiences that drive sales and achieve store goals, with the customer as the primary focus.
  • Demonstrate values and behaviors consistent with our company culture.
  • Assist in creating an inclusive environment where our customers and employees feel a sense of belonging.
  • Support sales floor, fitting room, cash wrap, back of house, as required.

Requirements

  • Styling experience in luxury fashion and/or strong knowledge of trends and designer brands with the ability to translate that knowledge into solving customer styling needs.
  • Effective communicator with experience in creating meaningful connections with customers that build brand loyalty.
  • Flexible and adaptable to work shifts that meet the needs of the business; flexible and/or consistent scheduling may be available.
  • Ability to maneuver around the salesfloor, stockroom, and office and lift up to 30lb, with or without a reasonable accommodation.
  • Passionate about hospitality, fashion and styling.
  • Comfortable engaging with customers.
  • Team player.
  • Champion of our company culture.
  • Curious with a 'can do' attitude.