Leadership Opportunities for Growth and Innovation
1 month ago
We are seeking a Senior Manager to lead our Client Service Management team, driving business growth through innovation and collaboration.
This is an exceptional opportunity to leverage your expertise in data analysis, customer experience, and change management to drive transformation and modernization across our enterprise contact centers.
Key Responsibilities- Data-Driven Insights: Analyze data from our contact centers to identify improvement opportunities aligned with organizational priorities.
- Transformation Support: Collaborate with frontlines and clients as they navigate our transformation journey.
- Change Management: Develop and implement change management plans, training, coaching, and engagement strategies for our Client Relations team.
- Performance Metrics: Hold yourself and employees accountable for results in key performance areas.
- Collaboration: Foster strong working relationships with clients, partners, and internal stakeholders across IG Wealth Management and Mackenzie Investments.
- Contact Centre Experience: At least 5 years' experience in Contact Centre or Customer Experience roles.
- Data Analysis: Proven ability to lead data and analytics teams.
- Relationship Management: Strong ability to establish and maintain effective relationships with clients and business partners.
- Education: Post-secondary degree in Business Administration or related field.
- Financial Services Knowledge: Asset in financial services or capital markets.
Mackenzie Investments is a leading diversified wealth and asset management company in Canada, with approximately $271 billion in total assets under management. Our organization provides a broad range of financial planning and investment management services to help over two million Canadians meet their financial goals.
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Chief Technology Officer
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Human Resources Leadership Opportunity
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Dynamic Sales Leadership Opportunity
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Strategic Digital Leadership Opportunity
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Fashion Leadership Opportunity
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Strategic Growth Leadership Position
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