Customer Service Supervisor

3 weeks ago

Vancouver, British Columbia, Canada 5 STARS HIGHRISE RESTORATIONS Full time
Job Summary

As a Customer Service Supervisor at 5 STARS HIGHRISE RESTORATIONS, you will be responsible for overseeing the customer service team and ensuring that all customer inquiries are handled efficiently and effectively. The ideal candidate will have a strong background in customer service and experience in supervising a team.

Key Responsibilities
  • Supervise and coordinate the activities of customer service representatives
  • Ensure that all customer inquiries are handled in a timely and professional manner
  • Develop and implement customer service strategies to improve customer satisfaction
  • Train and develop customer service representatives to ensure they have the necessary skills and knowledge to perform their duties
  • Monitor and analyze customer feedback to identify areas for improvement
Requirements
  • 2 years of experience in customer service or a related field
  • Experience in supervising a team
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent required

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