Customer Service Supervisor

1 month ago


Vancouver, British Columbia, Canada 5 STARS HIGHRISE RESTORATIONS Full time
Customer Service Supervisor

At 5 STARS HIGHRISE RESTORATIONS, we are seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Supervise and coordinate the activities of customer service representatives to ensure that customer inquiries are resolved efficiently and effectively.
  • Develop and implement processes to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure that customer needs are met and exceeded.
  • Provide training and coaching to customer service representatives to enhance their skills and knowledge.
  • Monitor and analyze customer feedback to identify areas for improvement.
Requirements:
  • 2 years of experience in a customer service or operations role.
  • Proven track record of improving customer satisfaction and loyalty.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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