Customer Success Advocate
1 month ago
moozoom is a fast-growing, purpose-driven EdTech company re-imagining mental health and social emotional learning (SEL) for K12 students and their teachers worldwide.
Job Title: Customer Success SpecialistJob SummaryWe're seeking a talented Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for driving adoption, renewal, and expansion of our EdTech solutions. You will foster strong customer relationships, act as a primary point of contact, and trusted advisor. Your goal will be to increase activation, adoption, and retention rates aligned with company goals.
Responsibilities- Drive Adoption, Renewal and Expansion: Customer Lifecycle Management - Oversee the entire customer journey, from onboarding, adoption to renewal and expansion.
- Relationship Building: Foster strong customer relationships, acting as a primary point of contact and trusted advisor. Understand the field and blockers.
- Key Performance Indicators (KPIs): Driving customer success by increasing activation, adoption, and retention rates aligned with company goals. This includes proactively monitoring customer health, identifying potential risks, and implementing strategies to improve customer satisfaction and loyalty.
- Team Collaboration: Partner with sales, support, product, and marketing teams to deliver exceptional customer experiences. Collaborate with sales to establish customer committees and ensure effective onboarding. Work closely with the content and product team to gather customer feedback and inform product development.
- Operational Efficiency: Contribute to team efficiency by standardizing processes, utilizing CRM tools effectively, and participating in regular team meetings.
- Adaptability and Flexibility: Perform other duties as assigned to support the evolving needs of the business and achieve company goals.
- Bilingual (Fluent French and English).
- Degree in Education, Marketing, Business or equivalent.
- Previous sales and/or customer service experience (a huge plus).
- Flexibility to handle changing customer needs, company priorities and CRM system updates.
- Ability to design processes and workflows to drive efficiency – mapping out things that work well for others to follow.
- Well-developed ability to build strong relationships, quickly establish credibility and collaborate across multiple internal and external teams.
- Experienced in supporting change management, and organizational readiness.
- A love of data to share meaningful recommendations/insights with clients to help drive adoption - help them understand what is working and not working.
- High energy level, hard worker, demonstrated drive to succeed, and a sense of urgency.
- Experience within a fast-paced, growth organization is ideal.
- Strong writing and presentation skills.
- Full-time remote position.
- Flexible work hours.
- Collaborative work environment.
- Competitive salary + commission.
- Eligibility to the company Option Pool.
- 4 weeks' vacation.
- Supported to do one of the most impactful work of your life.
-
Customer Success Advocate
2 weeks ago
Montreal, Quebec, Canada beBee Professionals Full timeWe are seeking a Customer Success Advocate to join our team at beBee Professionals in Montreal. The ideal candidate will provide sales support to our customers, including responding to inquiries, processing orders, and providing product information.Responsibilities:Respond to customer inquiries in a timely and professional mannerProcess customer orders...
-
Member Success Advocate
4 weeks ago
Montreal, Quebec, Canada Tbwa ChiatDay Inc Full timeJob Title: Member Success AdvocateReporting to Alice Brovkin, Manager, Customer Success, the mission of the Member Success Advocate is to ensure the satisfaction of our valued customers and members.Key Responsibilities:Assist members in managing their Dialogue accountEffectively handle customer queries to increase customer loyaltyAct as a voice of our...
-
Member Success Advocate
4 weeks ago
Montreal, Quebec, Canada Tbwa ChiatDay Inc Full timeJob Title: Member Success AdvocateReporting to Alice Brovkin, Manager, Customer Success, the mission of the Member Success Advocate is to ensure the satisfaction of our valued customers and members.Key Responsibilities:Assist members in managing their Dialogue accountEffectively handle customer queries to increase customer loyaltyAct as a voice of our...
-
Customer Success Advocate
1 month ago
Montreal, Quebec, Canada moozoom Full timeAbout moozoommoozoom is a fast-growing, purpose-driven EdTech company re-imagining mental health and social emotional learning (SEL) for K12 students and their teachers worldwide.Job Title: Customer Success SpecialistJob SummaryWe're seeking a talented Customer Success Specialist to join our team. As a key member of our customer success team, you will be...
-
Customer Success Advocate
1 month ago
Montreal, Quebec, Canada moozoom Full timeAbout moozoommoozoom is a fast-growing, purpose-driven EdTech company re-imagining mental health and social emotional learning (SEL) for K12 students and their teachers worldwide.Job Title: Customer Success SpecialistJob SummaryWe're seeking a talented Customer Success Specialist to join our team. As a key member of our customer success team, you will be...
-
Customer Success Advocate
1 month ago
Montreal, Quebec, Canada moozoom Full timeAbout moozoommoozoom is a fast-growing, purpose-driven EdTech company re-imagining mental health and social emotional learning (SEL) for K12 students and their teachers worldwide.Job Title: Customer Success SpecialistJob SummaryWe're seeking a talented Customer Success Specialist to join our team. As a key member of our customer success team, you will be...
-
Customer Success Advocate
1 month ago
Montreal, Quebec, Canada moozoom Full timeAbout moozoommoozoom is a fast-growing, purpose-driven EdTech company re-imagining mental health and social emotional learning (SEL) for K12 students and their teachers worldwide.Job Title: Customer Success SpecialistJob SummaryWe're seeking a talented Customer Success Specialist to join our team. As a key member of our customer success team, you will be...
-
Customer Success Advocate
2 weeks ago
Montreal, Quebec, Canada moozoom Full timeAbout moozoommoozoom is a fast-growing, purpose-driven EdTech company re-imagining mental health and social emotional learning (SEL) for K12 students and their teachers worldwide.Job Title: Customer Success SpecialistJob SummaryWe're seeking a talented and enthusiastic Customer Success Specialist to join our team. As a key member of our customer success...
-
Customer Success Advocate
2 weeks ago
Montreal, Quebec, Canada moozoom Full timeAbout moozoommoozoom is a fast-growing, purpose-driven EdTech company re-imagining mental health and social emotional learning (SEL) for K12 students and their teachers worldwide.Job Title: Customer Success SpecialistJob SummaryWe're seeking a talented and enthusiastic Customer Success Specialist to join our team. As a key member of our customer success...
-
Customer Success Advocate
1 month ago
Montreal, Quebec, Canada moozoom Full timeCustomer Success SpecialistYou're a former psychoeducator or teacher looking to pivot into customer success for an SEL EdTech company?Moozoom is a fast-growing, purpose-driven EdTech company re-imagining mental health and social emotional learning (SEL) for K12 students and their teachers worldwide.We're seeking talented, enthusiastic, and purpose-driven...
-
Customer Success Advocate
1 month ago
Montreal, Quebec, Canada moozoom Full timeCustomer Success SpecialistYou're a former psychoeducator or teacher looking to pivot into customer success for an SEL EdTech company?Moozoom is a fast-growing, purpose-driven EdTech company re-imagining mental health and social emotional learning (SEL) for K12 students and their teachers worldwide.We're seeking talented, enthusiastic, and purpose-driven...
-
Customer Success Advocate
3 weeks ago
Montreal, Quebec, Canada ClearEstate Full timeAbout ClearEstateWe're a fast-growing tech start-up revolutionizing estate settlement with innovative technology-enabled services. Our mission is to make estate planning and settlement easy and accessible for families across North America.Job DescriptionWe're seeking a highly motivated Customer Success Manager to join our team. As a key member of our...
-
Customer Success Advocate
3 weeks ago
Montreal, Quebec, Canada ClearEstate Full timeAbout ClearEstateWe're a fast-growing tech start-up revolutionizing estate settlement with innovative technology-enabled services. Our mission is to make estate planning and settlement easy and accessible for families across North America.Job DescriptionWe're seeking a highly motivated Customer Success Manager to join our team. As a key member of our...
-
Customer Success Advocate
4 weeks ago
Montreal, Quebec, Canada ClearEstate Full timeAbout ClearEstateWe're a fast-growing tech start-up revolutionizing estate settlement with innovative technology-enabled services. Our mission is to make this process easy and accessible for families across North America.Job DescriptionWe're seeking a Customer Success Manager to join our team. As a key member of our customer management team, you'll be...
-
Customer Success Advocate
4 weeks ago
Montreal, Quebec, Canada ClearEstate Full timeAbout ClearEstateWe're a fast-growing tech start-up revolutionizing estate settlement with innovative technology-enabled services. Our mission is to make this process easy and accessible for families across North America.Job DescriptionWe're seeking a Customer Success Manager to join our team. As a key member of our customer management team, you'll be...
-
Customer Success Advocate
2 weeks ago
Montreal, Quebec, Canada moozoom Full timeYou're a passionate professional looking to pivot into customer success for an innovative EdTech company?Moozoom is a fast-growing, purpose-driven organization re-imagining mental health and social emotional learning (SEL) for K12 students and their teachers worldwide.With close to 1,000 North American schools implemented, we're seeking talented,...
-
Customer Success Advocate
4 weeks ago
Montreal, Quebec, Canada moozoom Full timeAbout moozoommoozoom is a fast-growing, purpose-driven EdTech company re-imagining mental health and social emotional learning (SEL) for K12 students and their teachers, world-wide.Job Title: Customer Success SpecialistResponsibilitiesDrive Adoption, Renewal and Expansion: Oversee the entire customer journey, from onboarding, adoption to renewal and...
-
Customer Success Advocate
4 weeks ago
Montreal, Quebec, Canada moozoom Full timeAbout moozoommoozoom is a fast-growing, purpose-driven EdTech company re-imagining mental health and social emotional learning (SEL) for K12 students and their teachers, world-wide.Job Title: Customer Success SpecialistResponsibilitiesDrive Adoption, Renewal and Expansion: Oversee the entire customer journey, from onboarding, adoption to renewal and...
-
Member Success Advocate
1 month ago
Montreal, Quebec, Canada Tbwa ChiatDay Inc Full timeAbout the RoleWe are seeking a highly skilled Member Success Advocate to join our team. As a key member of our customer success team, you will play a critical role in ensuring the satisfaction of our customers and members.Key ResponsibilitiesAssist members in managing their Dialogue account, providing exceptional support and guidance to ensure a seamless...
-
Member Success Advocate
1 month ago
Montreal, Quebec, Canada Tbwa ChiatDay Inc Full timeAbout the RoleWe are seeking a highly skilled Member Success Advocate to join our team. As a key member of our customer success team, you will play a critical role in ensuring the satisfaction of our customers and members.Key ResponsibilitiesAssist members in managing their Dialogue account, providing exceptional support and guidance to ensure a seamless...
