Hotel Front Desk Associate

3 weeks ago

Dawson Creek, Canada Dawson Creek Super 8 Motel Ltd Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Clerk to join our team at Dawson Creek Super 8 Motel Ltd. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
Requirements
  • 7 months to less than 1 year of experience in a similar role
  • Secondary (high) school graduation certificate or equivalent experience
  • Ability to work in a fast-paced environment and provide excellent customer service
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

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