Regional Service Manager

3 weeks ago


Toronto, Ontario, Canada Tata Consultancy Services Full time
Key Responsibilities:

As a Regional Service Manager, you will be responsible for delivering Field Services Operations Management and IMAC/Project support in line with recognized IT best practice methodology for a specific DSS region. This includes managing risk, governance, quality assurance, issue resolution, reporting, and more.

Accountabilities:

Hire and manage onsite resources
Prioritize workload and work with the Service Desk to drive left shift of tickets to reduce field dispatches
Conduct Weekly/Monthly/Quarterly reviews for local Client management and Project Delivery team on Field Support performance
Provide oversight and management of partner Technicians in their geographical area of responsibility
Serve as a Local Management point of contact for the customer for project requests and planning, staffing and scheduling changes, overtime needs, and escalations

Requirements:

This role requires strong leadership and management skills, as well as excellent communication and problem-solving abilities. You should have a deep understanding of IT best practices and be able to drive process improvements.

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