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Senior Customer Service Manager
1 week ago
**Job Description**
We are seeking an experienced Senior Customer Service Manager to lead our customer service operations and teams. As a key member of our team, you will be responsible for developing and implementing strategies that improve our customers' experience.
**Key Responsibilities:**
- Establish departmental KPIs and performance standards to track service quality and operational efficiency.
- Oversee customer service operations across phone, email, chat, and social media to ensure consistent, high-quality interactions.
- Develop a high-performance team through coaching, mentoring, and professional development initiatives.
**Requirements:
- 5+ years of experience as a Customer Service or Contact Center Manager in an environment with 14+ associates.
- Bachelor's degree in Business, Customer Experience, or a related field (preferred).
- Highly analytical, leveraging data to uncover trends and explain recurring issues.
**Competencies:**
We value strong communication skills, conflict resolution expertise, and attention to detail in our ideal candidate.
