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Program Manager, Multi-Discipline Projects
2 months ago
About the Role
Toronto Community Housing is seeking a highly skilled and experienced Program Manager to lead the delivery of multi-million dollar construction projects in occupied residential buildings. As a key member of our team, you will be responsible for managing external construction management partners, ensuring superior communication with tenants, and delivering projects on time and on budget.
Key Responsibilities
- Deliver multi-million dollar construction projects on time and on budget, occurring concurrently in multiple occupied residential buildings.
- Coordinate with TCHC's energy management and design and engineering divisions to ensure energy targets and build standards are met.
- Administer CCDC forms of contract, including Construction Management and Design-Build, as well as custom Design-Build-Operation and Maintenance Agreements.
- Manage relationships with internal and external partners to ensure regular, effective communications with tenants.
- Manage external contractors and construction management companies, ensuring schedules, budgets, and project commitments are consistently met.
- Prepare, review, confirm, and recommend the scope of work and contract reviews, including service level agreements on assigned projects.
- Establish communication protocols, financial reporting, progress updates, scheduling, and work activities to meet/exceed contract obligations.
- Coordinate with various departments at TCH to successfully implement assignments.
- Participate in Joint Health and Safety Committees meetings and/or committees as required.
- Implement, evaluate, and recommend corporate vendor management policy and procedures.
- Supervise, mentor, train, and direct project staff, including unionized service and administrative staff as required.
- Manage staff's attendance, including vacation requests, payroll input, and monitor staffing capacity regarding shifts, on-call, call-out schedules as required.
- Ensure Health and Safety compliance, workplace accident and injury investigations & reporting.
- Supervise a multi-disciplined contractors' pool, including performance evaluations, site inspection, service procurement, and delivery strategies from concept to completion.
- Responsible for project communication to all parties.
- Prepare, review, and conduct progress meetings/minutes and presentations to stakeholders.
- Develop and manage stakeholder relationships.
- Prepare and/or review project budgets, including projections, tracking, adjusting, and reporting costs anomalies, and reconciling costs month/quarter/year-end.
- Provide and recommend approaches on program/project budgets to Manager or designate.
Requirements
- Proven program management experience in construction, energy management projects with targeted energy savings, and renovation experience.
- University degree or college diploma in a relevant discipline or equivalent work experience in overall facility, design, construction, maintenance management, and contractor performance management.
- Minimum 5 years' demonstrated experience and knowledge in successfully delivering concurrent multi-discipline projects and/or capital construction projects and/or facilities management services in occupied residential buildings.
- Preference will be given to applicants who have extensive experience in managing numerous contractors completing work in occupied residential units and buildings.
- Ability to perform team development, mentoring, and coaching.
- Experience supervising unionized staff is an asset.
- Design experience in related disciplines is an asset.
- Knowledge of all relevant construction and industrial codes, including Occupational Health and Safety Act (OHSA), Ontario Building Code, Gas Code, Fire Code, local By-Laws, etc.
- Sound knowledge of Ontario Social Housing Act (OSHA), Residential Tenancy Act, Ontario Building Code, and related legislation.
- Knowledge of CCDC and contract administration in order to resolve contract problems and effectively manage the resolution of construction-related issues.
- Analytical skills to identify problems and areas requiring study to recommend appropriate procedures.
- Results-oriented with an extremely high work ethic, excellent communication skills (interpersonal, oral, and written) in order to liaise with staff and prepare reports.
- Demonstrated strong presentation skills in a forum with a diversity of stakeholders.
- Working knowledge with software packages such as Microsoft Word, Excel, Adobe, Bluebeam, and Microsoft Project, etc.
- Experience working in a unionized environment is preferred.
- Knowledge of community housing, real estate, REIT industry is preferred.
