Director of Field Operations
1 month ago
We are seeking a seasoned Director of Field Operations to lead our regional operations team. As a key member of our leadership team, you will be responsible for driving profitable growth, financial stewardship, and operational excellence within the region.
Key Responsibilities- Provide leadership and expertise to drive profitable growth and financial stewardship while ensuring operational excellence and customer satisfaction within the region.
- Ensure that all practices are in line with the overall standards of our Branch and Keepstock networks.
- Responsible for the safety and security of all team members and real estate plans for our locations.
- Partner with senior leaders in Field Operations to oversee all process improvement initiatives.
- Lead efforts for driving engagement and on-site customer service activities.
- Partner closely with the sales team to ensure the right solution is priced, negotiated, and implemented based on customer needs and providing superior service across a large region.
- Have a direct impact on growing and embedding existing and new customers and ensuring we manage cost to serve.
- Bachelor's degree or equivalent experience.
- 7+ years of operational experience leading a retail organization or distributed workforce.
- 3+ years leading large teams or leading leaders.
- Experience with financial results and P&L accountability. Understanding of financial and economic concepts.
- Knowledge of industrial and/or safety products is beneficial.
- Coaching, team building, recruitment, and team development skills, with a hands-on management approach.
- Ability to prioritize tasks within a fast-paced environment.
- Strength in process improvement, ownership and control as well as project management.
- Ability to partner and align with cross-functional groups (Distribution Centers, Contact Centers, Marketing, National Accounts, Commercial Sales, Product Management, Finance, Human Resources, and Suppliers).
- Influencing skills. Impactful communication at various levels.
- Ability to lead a geographically dispersed team in alignment with our principles.
- Understanding of local customer and market dynamics.
- Bilingual (English/French) considered an asset as this role interacts with team members and stakeholders in all Canadian Provinces including Quebec.
- Candidate may reside anywhere in Canada with the ability to travel nationally approximately 50%.
We offer a comprehensive benefits package, including medical, dental, vision, and prescription drug coverage, paid time off, and life insurance coverage. We also offer a Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.
We are an equal opportunity workplace and welcome applications from diverse candidates. We are committed to creating a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.
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