Director of Field Operations

1 month ago


Vaughan, Ontario, Canada Grainger Businesses Full time
Job Summary

We are seeking a seasoned Director of Field Operations to lead our regional operations team. As a key member of our leadership team, you will be responsible for driving profitable growth, financial stewardship, and operational excellence within the region.

Key Responsibilities
  1. Provide leadership and expertise to drive profitable growth and financial stewardship while ensuring operational excellence and customer satisfaction within the region.
  2. Ensure that all practices are in line with the overall standards of our Branch and Keepstock networks.
  3. Responsible for the safety and security of all team members and real estate plans for our locations.
  4. Partner with senior leaders in Field Operations to oversee all process improvement initiatives.
  5. Lead efforts for driving engagement and on-site customer service activities.
  6. Partner closely with the sales team to ensure the right solution is priced, negotiated, and implemented based on customer needs and providing superior service across a large region.
  7. Have a direct impact on growing and embedding existing and new customers and ensuring we manage cost to serve.
Requirements
  1. Bachelor's degree or equivalent experience.
  2. 7+ years of operational experience leading a retail organization or distributed workforce.
  3. 3+ years leading large teams or leading leaders.
  4. Experience with financial results and P&L accountability. Understanding of financial and economic concepts.
  5. Knowledge of industrial and/or safety products is beneficial.
  6. Coaching, team building, recruitment, and team development skills, with a hands-on management approach.
  7. Ability to prioritize tasks within a fast-paced environment.
  8. Strength in process improvement, ownership and control as well as project management.
  9. Ability to partner and align with cross-functional groups (Distribution Centers, Contact Centers, Marketing, National Accounts, Commercial Sales, Product Management, Finance, Human Resources, and Suppliers).
  10. Influencing skills. Impactful communication at various levels.
  11. Ability to lead a geographically dispersed team in alignment with our principles.
  12. Understanding of local customer and market dynamics.
  13. Bilingual (English/French) considered an asset as this role interacts with team members and stakeholders in all Canadian Provinces including Quebec.
  14. Candidate may reside anywhere in Canada with the ability to travel nationally approximately 50%.
What We Offer

We offer a comprehensive benefits package, including medical, dental, vision, and prescription drug coverage, paid time off, and life insurance coverage. We also offer a Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.

We are an equal opportunity workplace and welcome applications from diverse candidates. We are committed to creating a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.


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