Customer Service and Operations Coordinator

15 hours ago


Prince George, British Columbia, Canada Northwood Plaza Hotel and Banquet Room Full time

We are seeking a skilled Customer Service and Operations Coordinator to join our team at Northwood Plaza Hotel and Banquet Room. As a key member of our staff, you will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and performing same duties as workers supervised.

About the Role

This is a permanent full-time position, working 40 hours per week. We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. Our ideal candidate has 1-2 years of experience in customer service or operations and a secondary (high) school graduation certificate. If you have equivalent experience, we encourage you to apply.

Key Responsibilities
  • Co-ordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Perform same duties as workers supervised
  • Prepare and submit reports
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs
  • Co-ordinate, assign and review work
  • Hire and train staff in job duties, safety procedures and company policies
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies
Support for Diversity and Inclusion

We are committed to creating a welcoming work environment for all employees, regardless of their background. We participate in government and community programs that support persons with disabilities, newcomers and refugees, Indigenous people, and visible minorities. Our goal is to provide equal opportunities for everyone and promote diversity and inclusion in the workplace.

What We Offer

We offer a comprehensive benefits package, including health and dental insurance, paid time off, and professional development opportunities. Our hotel and banquet room are located in a convenient location, making it easy to get to work and enjoy your free time.



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