Security and Access Manager

2 weeks ago

Richmond Hill, Ontario, Canada FirstService Residential Full time

Job Summary

As a Security Concierge at FirstService Residential, you will be responsible for providing exceptional customer service to clients, customers, contractors, and visitors to our client's property. Your role will involve assisting residents by providing information and services as needed, while maintaining a safe and secure environment.

Key Responsibilities

  • Identify and clarify residents' needs and desires, answer questions, give directions and instructions.
  • Ability to remain calm under pressure and act quickly.
  • Manage and screen messages.
  • Schedule access for authorized vendors to provide services within units.
  • Maintain guest privacy and organization reputation by keeping information confidential.
  • Update job knowledge by participating in educational opportunities, maintaining 2 personal networks.
  • Enhance department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Ensure all safety and access control procedures and maintain a safe work environment.
  • Provide protection to the clients, residents and property of the buildings we are contracted to provide services.
  • Observe floors and stairways ensuring that they are clear of debris, obstructions and fire hazards and that access doors to sensitive/priority areas are locked.
  • Be alert to deficiencies in the physical building which could cause injury or loss of client's assets.
  • Enforce client's rules, regulations, Municipal, Ontario and Canadian Laws and assist Police and Medical Staff when required.
  • Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client's property.
  • Perform routine property patrols of all levels of building, parking areas and perimeter and respond to and Emergencies and Fire Alarms.
  • Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
  • Follow all On-site Procedures: Employee Handbook Policies and Procedures, Training Checklist, Standing Orders or Standard Operation Procedures, Client Policies and FirstService Residential Policies.

Requirements

  • Qualifications
    • Must possess a valid Ontario Security License.
    • High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.

Physical Requirements

  • Must be able to lift 50 lbs.
  • Must be able to sit for extended periods of time
  • Must be able to stand for extended periods of time
  • Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business

This role requires a self-motivated, outgoing, detail-oriented and communicative individual with excellent organizational skills. The ideal candidate will possess a valid Ontario Security License and have a high school diploma or equivalent. Completion of College level courses in Business/Hospitality or Police/Security Foundations is an asset. The successful candidate will be able to lift 50 lbs, sit for extended periods of time, stand for extended periods of time and communicate effectively with clients. The work environment is normal office conditions at an onsite community with hours over and above normal office hours occurring, including evenings, holidays, and some weekends.

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