Strategic Workforce Management Expert

1 day ago

London, Ontario, Canada Genesys Full time

At Genesys, we're transforming the customer experience with our cutting-edge cloud platform. As a Staff Product Manager, you'll play a crucial role in driving innovation and excellence in workforce management scheduling.

This is an exceptional opportunity to leverage your expertise and passion for Workforce Management Scheduling to deliver impactful solutions that exceed customer expectations. Collaborating with cross-functional teams, you'll lead product development, ensuring seamless integration with workforce optimization solutions.

Key responsibilities include:

  • Developing and owning the product strategy and roadmap for Workforce Management Scheduling, aligning with company objectives and market trends.
  • Cross-functional collaboration with engineering, design, sales, and marketing teams to define and prioritize features.
  • Conducting market research and gathering customer feedback to identify opportunities for innovation and product improvement.
  • Partnering with sales and marketing teams to create and execute effective go-to-market strategies and product messaging.

You'll be responsible for serving as a subject matter expert on Workforce Management Scheduling, representing the product to customers, partners, and internal stakeholders. Stay informed on industry trends and emerging technologies.

To succeed in this role, you'll need:

  • 3+ years of experience with Workforce Management Scheduling concepts and solutions, including an understanding of scheduling algorithms, forecasting, and workforce optimization in contact centers or similar industries.
  • 7+ years of product management experience, with a focus on software or systems development.
  • Bachelor's degree in computer science, engineering, or a related technical field.
  • Ability to translate complex technical requirements and customer insights into actionable product features and strategic initiatives.

In return, you can expect a competitive salary, comprehensive medical coverage, retirement savings plan, paid time off, flexible work arrangements, learning and development opportunities, parental leave, wellness programs, and employee assistance. Join us at Genesys, where you'll have the chance to make a meaningful impact on the customer experience.

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