Senior Service Engineer

4 weeks ago

Burnaby, British Columbia, Canada OSI Maritime Systems Ltd. Full time

About OSI Maritime Systems Ltd.

OSI Maritime Systems Ltd. is a leading provider of integrated navigation and tactical solutions designed for naval and maritime security operations. With a rich history dating back to 1977, the company has revolutionized navigation with its electronic chart system for the maritime market.

The Role

The Senior Service Engineer provides critical engineering support for the integration and problem diagnosis of OSI's navigational system products. This includes assembling, testing, installing, configuring, servicing, and repairing OSI products and navigational systems for clients worldwide.

Key Responsibilities

  • Collaborate with a professional attitude and be a team player.
  • Install and commission navigation systems products at customer sites globally.
  • Diagnose and repair hardware assembly problems, as well as software configuration, network, and integration issues.
  • Assist Systems Engineering and Software Test departments in designing, developing, and implementing system test environments to support product development and project requirements.
  • Support the Training team in developing and delivering technical training to customers on system installation, maintenance, and problem diagnosis.
  • Organize and manage team tasks and activities related to the role.
  • Provide customer support through the OSI Support team via email and telephone.
  • Discuss technical issues related to OEM sensors and equipment with the OEM.
  • Offer Service Engineering support and advice to internal staff in resolving technical problems.
  • Maintain required records and complete them in accordance with Service procedures.
  • Produce and maintain all required documentation in compliance with company requirements and ISO 9001:2015 standards.
  • Perform required testing for relevant products and maintain the required documents in the Company databases.
  • Mark discrepancies in drawings and documentation and forward the markups to the relevant department for correction.
  • In conjunction with the Systems engineering department, create and/or edit as-built drawings and documentation when tasked with design of OSI Systems.
  • Use supplied SW and FW tools to diagnose issues, configure, and update OSI Navigation subsystems and systems.
  • Assess supplied SW and FW tools for updates and inclusion of new tools to enhance OSI Service capability.
  • Ensure tools, equipment, material, and documentation required for each job are in good order.
  • Be aware of and comply with all applicable employment, environmental, health, and WCB safety legislation.
  • Perform additional project-associated tasks as required and determined by the Service Supervisor and Supportability Manager.

Requirements

  • Education: Degree in Engineering or related field, or Diploma in Electrical/Electronic Engineering.
  • Experience: Minimum of 7 years of Engineering experience, preferably in the military domain; experience in delivering complex support solutions to government/military customers is an asset.
  • Skills: Minimum of 5 years of practical work experience in a Service Engineering environment, preferably in marine electronics; experience in building and troubleshooting computer issues, radar, and electronic sensors is an asset. Extensive knowledge of Electronic and Windows operating systems; working knowledge of system networks and software scripting; excellent customer relation, prioritization, organizational, multi-tasking, and communication skills; detail-oriented; ability to work independently as well as part of a team. A working understanding of communication and data transfer standards is essential.
  • Other: Ability and willingness to travel (must have a valid passport) and continually learn new procedures and techniques; must be eligible to meet and maintain requirements for security clearance as applicable.

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