Claims Leadership Position

4 weeks ago


Oakville, Ontario, Canada Aviva Full time

At Aviva, we believe that together, we can achieve great things. As a Claims Leader, you will be part of a community of leaders who support frontline claims handlers in delivering customer-obsessed service.

The successful candidate will lead, motivate, and support their people in the delivery of exceptional customer service. They will be responsible for continuously improving the system and enabling their team to be brilliant for the customer.

Key Responsibilities:

  • Run workflow in and out of the system to meet customer demand
  • Champion a systems thinking approach across the team
  • Continuously identify, measure, and develop the performance of individuals, the team, and the system using data
  • Observe from within the work how the current system works to reduce failure, remove waste, and improve handler method
  • Provide guidance, coaching, and support to our people, developing them to be the best they can be
  • Develop, manage, and maintain relations with internal and external partners

What You'll Get:

  • A compelling rewards package including base salary, eligibility for annual bonus, paid vacation, retirement savings, share plan, health benefits, personal wellness account, and 3 paid volunteer days per year
  • Our vacation package starts at 4 weeks
  • Paid professional development education
  • Corporate wellness programs to support our employees' physical and mental health

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process. If you require an accommodation because of a disability, we will work with you to meet your needs.



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