Global IT Support Specialist

4 weeks ago

Richmond, British Columbia, Canada CHC Helicopters Full time

Role Overview

The IT Global Service Desk is a critical front-line support role for CHC Helicopters, responsible for delivering exceptional end-user support on a global scale. As a key member of the IT team, you will play a vital role in ensuring the smooth operation of our IT systems and services.

Key Responsibilities

  • Provide primary IT support for all end-user issues and requests, utilizing your technical expertise to resolve complex problems.
  • Collaborate with internal clients to address and resolve technical issues related to computer software and hardware.
  • Utilize knowledge bases to resolve application functional issues and provide effective solutions.
  • Categorize and document user issues, ensuring accurate tracking and resolution.
  • Support multi-channel intake processes, including chat, phone, and email.
  • Properly utilize knowledge documentation to resolve user issues and improve overall support efficiency.
  • Identify issue trends and escalate to management, contributing to the continuous improvement of our IT services.
  • Initiate and facilitate Major Incident Management processes for critical business impact issues.
  • Provision system access request issues as defined by the Cyber-Security team.
  • Assist with End Point asset inventory management and End Point OS and security updates as directed by management.
  • Adhere to all IT principles when supporting end-users and work closely with other IT departments to support the CHC mission.
  • Participate in Global and Local IT projects as directed by the IT Manager.

Requirements

  • Reasonable understanding of ServiceNow's Core ITSM modules: Incident, Knowledge, Change.
  • Strong organizational, analytical, and problem-solving skills.
  • Solid communication skills, both written and interpersonal.
  • Extreme focus on client satisfaction through resourcefulness and excellent customer-focused mindset.
  • Very strong knowledge of PC operating systems, specifically Windows Suite, Microsoft Teams, and relevant applications – MS Office, Adobe Acrobat, etc.
  • Understanding of data communications with respect to local and international area networks.
  • Working knowledge of TCP/IP, Active Directory, DNS, and DHCP.
  • Ability to learn, understand, and apply new technologies as well as to effectively prioritize, schedule, and execute tasks in a high-pressure environment.
  • Minimal international travel, shift work, and overtime may be required.

  • Global IT Support Specialist

    4 weeks ago

    Richmond, British Columbia, Canada CHC Helicopters Full time

    Global IT Support SpecialistAt CHC Helicopters, we are dedicated to providing unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely.Key Responsibilities:Provides primary IT support for all end user issues and requestsTier 1, 2 support, addresses...

  • Global Service Desk Support Specialist

    4 weeks ago

    Richmond, British Columbia, Canada CHC Helicopters Full time

    Global Service Desk Support SpecialistCHC Helicopters is seeking a highly skilled Global Service Desk Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing primary IT support for all end-user issues and requests on a global level.Key Responsibilities:Provides primary IT support for all end-user...

  • Global Customs Operations Specialist

    6 days ago

    Richmond, British Columbia, Canada Expeditors Full time

    About ExpeditorsAs a leading global logistics provider, Expeditors prides itself on being at the forefront of supply chain management. Our commitment to professionalism, leadership, and customer service drives us to deliver innovative solutions that meet the evolving needs of our clients.We're not just in the shipping business; we're in the information...

  • Global Project Management Specialist

    6 days ago

    Richmond, British Columbia, Canada FPS Food Process Solutions Full time

    Job OverviewWe are seeking a highly skilled Global Project Management Specialist to oversee the implementation of project management processes across our global offices.

  • Global IT Service Desk Specialist

    3 weeks ago

    Richmond, British Columbia, Canada CHC Helicopters Full time

    Job SummaryThe IT Global Service desk is a critical component of CHC's 24/7 operations, providing front-line support for all end-user issues and requests. As an IT Global Service Desk Specialist, you will be responsible for intake, categorization, and resolution or escalation of end-user issues and requests on a global level.Key ResponsibilitiesProvides...

  • IT Global Service Desk Specialist

    1 week ago

    Richmond, British Columbia, Canada CHC Helicopters Full time

    CHC Helicopters, a leading provider of helicopter services, is seeking an IT Global Service Desk Specialist to join their team.Estimated salary: $60,000 - $80,000 per annum.About CHCWe provide unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home...

  • Marketing and Industrial Promotions Specialist

    1 week ago

    Richmond, British Columbia, Canada Global Shoe Connection Full time

    Job OverviewWe are seeking a highly skilled Marketing and Industrial Promotions Specialist to join our team at Global Shoe Connection. This is a permanent opportunity with a competitive salary and excellent benefits.

  • Business Development Specialist

    2 weeks ago

    Richmond, British Columbia, Canada Global Shoe Connection Full time

    We are seeking a highly motivated Business Development Specialist to join our team at Global Shoe Connection. As a key member of our commercial team, you will be responsible for conducting comparative research on marketing strategies for industrial and commercial products, assisting in the preparation of brochures, reports, and other marketing materials, and...

  • Global Destination Specialist

    1 week ago

    Richmond, British Columbia, Canada Indus Travels Inc. Full time

    Job Title:Global Destination SpecialistAbout the Job:This role is responsible for coordinating and managing group tours, ensuring a seamless experience for clients. The successful candidate will be a key contributor to the Sales team, working closely with the Manager to achieve organizational goals.Key Responsibilities:Prepare detailed itineraries for group...

  • Home Support Care Specialist

    2 weeks ago

    Richmond, British Columbia, Canada Ana's Care and Home Support LTD Full time

    We are looking for a Home Support Care Specialist to join our team at Ana's Care and Home Support LTD.Key ResponsibilitiesAdminister bedside and personal care to our clients.Assist clients with bathing and other aspects of personal hygiene.Feed or assist in feeding our clients.Perform light housekeeping and cleaning duties.Provide companionship and assist...

  • Culinary Artisan

    7 days ago

    Richmond, British Columbia, Canada CRAZY ZHANG THE KING OF BBQ LTD Full time

    About UsCRAZY ZHANG THE KING OF BBQ LTD is a dynamic organization dedicated to delivering exceptional culinary experiences. We are committed to excellence in food preparation, customer service, and community engagement.Job SummaryWe seek an experienced Culinary Artisan to join our team as a Global Cuisine Specialist. The ideal candidate will possess a strong...

  • Strategic Marketing Coordinator for Global Shoe Connection

    4 days ago

    Richmond, British Columbia, Canada Global Shoe Connection Full time

    Job Title: Strategic Marketing CoordinatorWe are seeking an experienced Sales and Promotions Coordinator to join our team at Global Shoe Connection. This role will involve working closely with our marketing team to develop and implement effective marketing strategies that drive sales and growth.About the Role:The ideal candidate will have a strong background...

  • Global Shoe Connection

    2 weeks ago

    Richmond, British Columbia, Canada Global Shoe Connection Full time

    Job Title: Marketing and Promotions ExecutiveJoin a dynamic team at Global Shoe Connection where we offer the opportunity to grow professionally and personally.We are looking for a Marketing and Promotions Executive to help us develop and execute marketing strategies that drive business results.Key Responsibilities:Conduct comparative research on marketing...

  • Strategic Retail Sales Director for Ethan Allen Global

    1 week ago

    Richmond, British Columbia, Canada Ethan Allen Global Full time

    Company OverviewEthan Allen Global is a renowned interior design and furniture company seeking a seasoned leader to spearhead sales growth in Richmond, BC. As a Market Design Leader, you will play a pivotal role in driving business expansion while fostering a culture of excellence within the team.Job DescriptionThe ideal candidate will possess exceptional...

  • Lead Designer Ethan Allen

    1 week ago

    Richmond, British Columbia, Canada Ethan Allen Global Full time

    Lead Designer Ethan Allen - Creative Solutions Specialist Company Overview: As a renowned leader in the interior design industry, Ethan Allen Global is seeking an exceptional Lead Designer to join our Richmond, BC team.Salary: We offer a competitive base salary of $80,000 per year, with excellent commission opportunities for driven individuals.Job...

  • Global Service Desk Specialist

    4 weeks ago

    Richmond, British Columbia, Canada CHC Helicopters Full time

    Role OverviewThe IT Global Service Desk is a critical front-line support role for CHC Helicopters, responsible for delivering exceptional end-user support on a global scale. As a key member of the IT team, you will play a vital role in ensuring the smooth operation of our business.Key ResponsibilitiesProvide primary IT support for all end-user issues and...

  • GAT Airline Ground Support Equipment Mechanic Specialist

    1 week ago

    Richmond, British Columbia, Canada GAT Airline Ground Support Full time

    About GAT Airline Ground SupportGAT is a leading provider of ground services to the airline industry, with a strong commitment to quality and safety. Our team is dedicated to delivering exceptional service to our customers, while maintaining a safe and efficient work environment.Job SummaryWe are seeking an experienced Equipment Mechanic Specialist to join...

  • Global Service Desk Specialist

    4 weeks ago

    Richmond, British Columbia, Canada CHC Helicopters Full time

    Role OverviewThe IT Global Service Desk is a critical front-line support role for CHC Helicopters, responsible for providing 5X24 support to end-users worldwide. The primary objective is to intake, categorize, and resolve or escalate technical issues and requests on a global level.Key ResponsibilitiesProvide primary IT support for all end-user issues and...

  • Aircraft Equipment Maintenance Specialist

    6 days ago

    Richmond, British Columbia, Canada GAT Airline Ground Support Full time

    About the RoleIn this exciting opportunity, you will have the chance to work with GAT Airline Ground Support, a leading provider of ground services to airlines. As an Aircraft Equipment Maintenance Specialist, you will be responsible for ensuring that our fleet of vehicles and equipment is in top working condition. This includes performing routine...

  • IT Support Specialist

    4 weeks ago

    Richmond, British Columbia, Canada PCL Construction Full time

    Unlock Your Potential as an IT Support SpecialistPCL is seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As an IT Support Specialist, you will provide top-notch technical support to our district, ensuring seamless operations and exceptional customer service.Key Responsibilities:Provide tier 1 and 2 support to our...