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Restaurant Operations Manager

1 month ago

Oshawa, Ontario, Canada A&W Restaurant Full time
Job Description

We are seeking a highly skilled and experienced Restaurant Assistant Manager to join our team at A&W Restaurant. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of staff to achieve our goals.

Key Responsibilities
  • Budgeting and Cost Control: Develop and manage budgets to determine the cost of food, ingredients, alcohol, kitchen and cleaning supplies, and monitor revenues to determine labour costs.
  • Staff Management: Monitor staff performance, plan and organize daily operations, set staff work schedules, and train staff to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Inventory Management: Organize and maintain inventory, including food, ingredients, and supplies, to ensure that we have the necessary stock to meet customer demand.
  • Customer Service: Provide exceptional customer service, respond to customer complaints, and resolve issues in a timely and professional manner.
  • Negotiations: Negotiate with clients for catering or use of facilities, and ensure that all agreements are met.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Language: Fluency in English.
  • Work Hours: 30 to 40 hours per week.