Current jobs related to Technical Support Associate - Kitchener, Ontario - Micro Focus
-
Technical Support Specialist
2 months ago
Kitchener, Ontario, Canada CopperTree Solutions Inc. Full timeJob Title: Technical Support SpecialistCopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and internal teams.Key Responsibilities:Provide technical support and troubleshooting for...
-
Technical Support Specialist
2 months ago
Kitchener, Ontario, Canada CopperTree Solutions Inc. Full timeJob Title: Technical Support SpecialistCopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and internal teams.Key Responsibilities:Provide technical support and troubleshooting for...
-
Technical Support Specialist
2 months ago
Kitchener, Ontario, Canada beBee Professionals Full timeBeBee Professionals is seeking a skilled Support Analyst to provide technical assistance to our customers and ensure the smooth operation of our products and services. The ideal candidate will possess a Bachelor's degree in Computer Science or a related field, as well as experience in customer service and technical support. Key responsibilities include: •...
-
Technical Support Specialist
2 months ago
Kitchener, Ontario, Canada beBee Professionals Full timeBeBee Professionals is seeking a skilled Support Analyst to provide technical assistance to our customers and ensure the smooth operation of our products and services. The ideal candidate will possess a Bachelor's degree in Computer Science or a related field, as well as experience in customer service and technical support. Key responsibilities include: •...
-
Technical Support Specialist
2 months ago
Kitchener, Ontario, Canada beBee Professionals Full timeBeBee Professionals is seeking a skilled Support Analyst to provide technical assistance to our customers and ensure the smooth operation of our products and services. The ideal candidate will possess a Bachelor's degree in Computer Science or a related field, as well as experience in customer service and technical support. Key responsibilities include: *...
-
Technical Support Specialist
2 months ago
Kitchener, Ontario, Canada beBee Professionals Full timeBeBee Professionals is seeking a skilled Support Analyst to provide technical assistance to our customers and ensure the smooth operation of our products and services. The ideal candidate will possess a Bachelor's degree in Computer Science or a related field, as well as experience in customer service and technical support. Key responsibilities include: *...
-
Technical Support Specialist
2 months ago
Kitchener, Ontario, Canada beBee Professionals Full timeBeBee Professionals: Support Analyst OpportunityWe are seeking a highly skilled Support Analyst to provide technical support to our customers and ensure the smooth operation of our products and services.Key Responsibilities:Resolve customer issues and provide technical assistanceIdentify and resolve system issues to maintain optimal performanceDevelop and...
-
Technical Support Specialist
2 months ago
Kitchener, Ontario, Canada beBee Professionals Full timeBeBee Professionals: Support Analyst OpportunityWe are seeking a highly skilled Support Analyst to provide technical support to our customers and ensure the smooth operation of our products and services.Key Responsibilities:Resolve customer issues and provide technical assistanceIdentify and resolve system issues to maintain optimal performanceDevelop and...
-
Administrative Support Associate
3 days ago
Kitchener, Ontario, Canada GILL & COMPANY INC. Full timeAbout the RoleGILL & COMPANY INC. is seeking an Administrative Support Associate to join our team. As an Administrative Support Associate, you will provide administrative support to our team members, ensuring the smooth operation of our office.Key ResponsibilitiesProvide administrative support to team members, including scheduling appointments, preparing...
-
Administrative Support Associate
4 weeks ago
Kitchener, Ontario, Canada Waystone Full timeWaystone is seeking a highly skilled Administrative Support Associate to join our team. The successful candidate will be responsible for managing a portfolio of fund clients, domiciled in the Cayman Islands, and will be responsible for multiple client relationships and internal stakeholder relationships. Key responsibilities include organizing meetings,...
-
Cafeteria Support Associate
2 days ago
Kitchener, Ontario, Canada Aramark Full timeJob OverviewWe are seeking a part-time Cafeteria Support Associate to join our team at Huron Heights. As a key member of our dining staff, you will be responsible for supporting the preparation and service of hot entrees, cold grab and go, and bakery offerings.Key Responsibilities:Support team with food preparation and serviceOperate cash handling...
-
Front Desk Support Associate
3 days ago
Kitchener, Ontario, Canada SKYLIN NAILS AND BEAUTY Full timeWe are seeking a skilled Front Desk Support Associate to join our team at SKYLIN NAILS AND BEAUTY. As a Front Desk Support Associate, you will be the first point of contact for our clients and play a vital role in maintaining a positive and welcoming environment.Key Responsibilities:Provide exceptional customer service and greet clients in a friendly and...
-
Microsoft Office Technical Support Specialist
1 month ago
Kitchener, Ontario, Canada beBee Professionals Full timeJob Offer: Microsoft Office Software ExpertbeBee Professionals is seeking a highly skilled Microsoft Office Software Expert to enhance our team in Kitchener.The ideal candidate will provide technical support and training to our clients in the use of Microsoft Office software, leveraging their expertise to drive productivity and...
-
Microsoft Office Technical Support Specialist
1 month ago
Kitchener, Ontario, Canada beBee Professionals Full timeJob Offer: Microsoft Office Software ExpertbeBee Professionals is seeking a highly skilled Microsoft Office Software Expert to enhance our team in Kitchener.The ideal candidate will provide technical support and training to our clients in the use of Microsoft Office software, leveraging their expertise to drive productivity and...
-
Chief Information Officer
4 weeks ago
Kitchener, Ontario, Canada Bronson Technical Search Full timeChief Information OfficerType: Permanent, Full-Time (Mainly in-office)Bronson Technical Search is seeking a dynamic Chief Information Officer to oversee all aspects of the company's information technology systems. This executive-level role requires a strategic leader with exceptional technical expertise and strong business acumen.Key Responsibilities:Develop...
-
Chief Information Officer
4 weeks ago
Kitchener, Ontario, Canada Bronson Technical Search Full timeChief Information OfficerType: Permanent, Full-Time (Mainly in-office)Bronson Technical Search is seeking a dynamic Chief Information Officer to oversee all aspects of the company's information technology systems. This executive-level role requires a strategic leader with exceptional technical expertise and strong business acumen.Key Responsibilities:Develop...
-
Application Support Specialist
2 months ago
Kitchener, Ontario, Canada MCAP Group of Companies Full timeAbout the RoleWe are seeking a highly skilled Application Support Engineer to join our Information Technology team at MCAP Group of Companies. As a key member of our team, you will be responsible for providing technical support and maintenance for our enterprise applications.Key ResponsibilitiesContribute to the evaluation of design options and approaches...
-
Application Support Specialist
2 months ago
Kitchener, Ontario, Canada MCAP Group of Companies Full timeAbout the RoleWe are seeking a highly skilled Application Support Engineer to join our Information Technology team at MCAP Group of Companies. As a key member of our team, you will be responsible for providing technical support and maintenance for our enterprise applications.Key ResponsibilitiesContribute to the evaluation of design options and approaches...
-
Customer Experience Associate
2 weeks ago
Kitchener, Ontario, Canada Scotiabank Full timeAt Scotiabank, we're looking for a Customer Experience Associate to join our team in Canada. As a key member of our Canadian Banking Branch network, you'll play a vital role in delivering exceptional service to our customers.As a Customer Experience Associate, you'll be the face of our branches, connecting with customers in a relatable way and helping them...
-
Business Development Associate
2 months ago
Kitchener, Ontario, Canada Intellijoint Surgical Full timeAbout the RoleWe are seeking a highly motivated and results-driven Business Development Associate to join our team at Intellijoint Surgical. As a key member of our sales organization, you will play a critical role in driving business expansion in Canada and supporting the growth of our innovative technology.Key ResponsibilitiesLead and/or manage complex...
Technical Support Associate
2 months ago
About Micro Focus
Micro Focus is a global leader in enterprise software, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Your Impact
Are you passionate about technology and customer support? As a Product Support Specialist at Micro Focus, you'll play a key role in resolving complex customer issues and contributing to the success of your team. With excellent training, supportive leadership, and smart processes, you'll have everything you need to grow your career and achieve continued success.
What the Role Offers
As a Product Support Specialist, you will:
- Assist customers with live and deferred transactions, providing account-based and technical support.
- Handle advanced troubleshooting of escalated issues, including missing data and complex technical problems.
- Properly escalate cases to appropriate teams based on issue complexity and collaborate closely to identify new trends and resolutions.
- Contribute to our Knowledge Base by creating, editing, and refining content to reflect the latest support findings.
- Participate in the Customer Support Mentor Program, offering guidance to fellow team members and communicating feedback to management.
- Utilize support tools such as CRM, customer account information, and training materials to resolve customer issues effectively.
What You Need to Succeed
- A passion for delivering high-quality customer service and technical support.
- Strong analytical and critical thinking skills.
- Technical proficiency in Windows (Desktop and Server environments), Mac OS, desktop applications, networking, security, and web applications.
- Excellent verbal and written communication skills.
- Experience in training or mentoring is preferred.
- An Associate's Degree in a technical field or equivalent experience is preferred.
- 2-4 years of experience in a technical support and customer-focused environment.
Our Commitment to Diversity and Inclusion
Micro Focus is committed to building an inclusive work environment that values diversity and promotes equal opportunities for all employees. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [insert contact information]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching Micro Focus's vibrant workplace.
