Senior Field Services Operations Manager

3 weeks ago


Saskatoon, Saskatchewan, Canada AFL Telecommunications, LLC Full time

AFL Telecommunications, LLC seeks a Senior Field Services Operations Manager to lead and motivate a team of technicians in delivering exceptional customer service.

Job Summary

The Senior Field Services Operations Manager will be responsible for ensuring quality of service, customer experience, and community engagement within areas supported. This role will also involve managing and directing activities of technicians and/or external resources to ensure compliance with established processes and procedures.

Key Responsibilities
  • Quality Assurance: Ensure strict adherence to AFL and client standards through frequent quality assurance audits on all activities.
  • Team Leadership: Lead, develop, and motivate a team of Field Service Technicians to deliver exceptional customer service.
  • Sales Growth: Drive strategic sales growth and optimize performance metrics.
  • Customer Experience: Ensure services offered meet customer expectations and are aligned with organizational goals.
  • Communication: Provide feedback promptly to enhance technician performance daily.
  • Policies and Procedures: Interpret and enforce policies and disciplinary activities.
  • Health and Safety: Adhere to and promote environmental, health & safety policies.
Requirements

To be successful in this role, you will need:

  • 5+ years of experience in a relevant professional capacity.
  • Comprehensive understanding of telecommunication infrastructure installation.
  • Exceptional organizational abilities, adept at prioritization, multitasking, working under pressure, and meeting deadlines with precision.
  • Self-driven and proactive individual with strong problem-solving capabilities, capable of working autonomously.
  • Proficiency in taking ownership and proactively resolving challenges and issues.
Working Conditions

This role requires frequent travel (up to 50%) within and out of province.



  • Saskatoon, Saskatchewan, Canada Technical Support Group Staffing Services Ltd. Full time

    Job SummaryWe are seeking an experienced Senior Electrical Field Engineer to join our team at Technical Support Group Staffing Services Ltd. in the greater Saskatoon area.This contract opportunity involves providing technical expertise for project execution strategies, monitoring project progress, and ensuring safe and cost-effective utilization of...


  • Saskatoon, Saskatchewan, Canada Westbridge Capital Full time

    Westbridge Capital is a leading private equity firm with a strong track record of acquiring and growing mid-market businesses. We invest in companies across various industries, including manufacturing, distribution, services, and technology.Job OverviewWe are seeking an experienced Portfolio Finance Operations Director to join our professional services...


  • Saskatoon, Saskatchewan, Canada beBee Professionals Full time $75,000 - $95,000

    About beBee Professionals">We are a dynamic organization based in Saskatoon, Canada, seeking a skilled Senior Operations Coordinator to join our team. This role involves overseeing projects from inception to completion, ensuring timely and budget-friendly delivery.Responsibilities:Collaborate with stakeholders to define project scope, objectives, and...


  • Saskatoon, Saskatchewan, Canada Sienna Senior Living Full time

    OverviewSienna Senior Living is a leading provider of senior living communities, committed to enhancing the lives of our residents through innovative and compassionate care. We are seeking a highly motivated and experienced Resident Engagement Manager to join our team.Job SummaryThe Resident Engagement Manager is a critical role within our communities,...


  • Saskatoon, Saskatchewan, Canada University of Saskatchewan Full time

    About the RoleWe are seeking a highly experienced and skilled Senior Laboratory Operations Manager to lead our Genomics Lab team at the University of Saskatchewan. This is a full-time permanent position that will play a key role in driving lab operations, ensuring efficient workflow management, and delivering high-quality results.Key...


  • Saskatoon, Saskatchewan, Canada Westbridge Capital Full time

    Job OverviewThe Senior Financial Operations Manager plays a pivotal role in driving strategic growth within Westbridge Capital. Reporting directly to the leadership team, you will be responsible for leading financial operations across various industries and geographies.About UsWestbridge Capital is a private equity firm dedicated to acquiring and growing...


  • Saskatoon, Saskatchewan, Canada Technical Support Group Staffing Services Ltd. Full time

    TSG STAFFING SERVICES Ltd. is seeking an Electrical Field Engineer to fill a contract opportunity in the Saskatoon area.As an Electrical Field Engineer, you will provide technical expertise for project execution strategies and monitor progress to ensure timely completion.You will be responsible for coordinating and directing field execution of projects,...


  • Saskatoon, Saskatchewan, Canada Pet Valu Full time

    Company Overview">Pet Valu is one of the largest retail operations in North America dedicated to providing families with food and supplies for various pets.We partner with local shelters, rescues, and charities for adoption events, in-store adoption, and pet food bank programs.We strive to make a positive impact on our communities while delivering...


  • Saskatoon, Saskatchewan, Canada Lodex Transport Ltd Full time

    About the RoleLodex Transport Ltd is seeking a skilled Senior Transportation Operations Manager to oversee the day-to-day operations of our transportation department.Job DescriptionThis is an exciting opportunity for a seasoned professional to lead a team of 5-10 individuals and contribute to the growth and success of our organization. As a Senior...


  • Saskatoon, Saskatchewan, Canada Wright Construction Western Inc. Full time

    Job Title: Senior Construction Operations ManagerAbout Wright Construction Western Inc.We are a leading construction company in Western Canada, delivering high-quality projects on time and within budget. Our team of experienced professionals is committed to excellence in everything we do.Job Summary:We are seeking a highly skilled Senior Construction...


  • Saskatoon, Saskatchewan, Canada AFL Telecommunications, LLC Full time

    Job Overview:AFL Telecommunications, LLC is seeking a skilled Service Operations Manager to lead our Field Service Team in delivering exceptional customer service and quality installations. The successful candidate will possess strong leadership and organizational skills, with experience in telecommunications infrastructure installation and management.About...


  • Saskatoon, Saskatchewan, Canada Fitzii Full time

    About the RoleFitzii is seeking an experienced and results-driven Senior Branch Operations Manager to join our team. In this key leadership role, you will be responsible for leading a team of professionals in achieving business objectives and driving growth.This exciting opportunity offers a competitive salary package, including a base salary range of...


  • Saskatoon, Saskatchewan, Canada Westbridge Capital Full time

    Westbridge Capital is a private equity firm that specializes in acquiring and growing mid-market or mature operating businesses across various jurisdictions. The company invests in companies across industries such as manufacturing, distribution, services, and technology. Our philosophy is to structure deals with management as our partners to ensure a...


  • Saskatoon, Saskatchewan, Canada Rentokil Initial Full time

    Job OverviewWe are seeking a highly skilled Senior Pest Control Operations Manager to join our team at Rentokil Initial in Saskatoon, SK or Winnipeg, MB. This role offers a unique opportunity to lead a team of service technicians and drive business growth while providing exceptional customer service.About the RoleThe successful candidate will be responsible...


  • Saskatoon, Saskatchewan, Canada SIIT Full time

    We are seeking a highly experienced and skilled Senior Operations Director to lead our Indigenous Skills and Employment Training Program at SIIT.The ideal candidate will have a strong background in finance, operations, and leadership, with experience in managing complex programs and teams.Job Summary:Lead the ISET Program operational team and ensure...


  • Saskatoon, Saskatchewan, Canada Maven Water & Environment Full time

    Job Description:Maven Water & Environment seeks a skilled Senior Environmental Project Manager to lead our efforts in delivering high-quality, sustainable solutions for water and environmental projects. With a focus on project execution, client engagement, and team development, this role is pivotal in driving positive change through innovative approaches and...


  • Saskatoon, Saskatchewan, Canada Westbridge Capital Full time

    Job OverviewWe are seeking a highly skilled Senior Finance Operations Director to join our professional services group at Westbridge Capital. As a key member of our team, you will play a critical role in assisting our portfolio companies in various industries with the onboarding of administrative, financial, and risk management operations.


  • Saskatoon, Saskatchewan, Canada Revera Inc. Full time

    We are seeking an experienced Senior Living Program Manager to join our team in Saskatoon, SK. As a key member of our management team, you will be responsible for developing and implementing engaging programs that enhance the quality of life for our residents.Our ideal candidate is a creative and enthusiastic leader with a minimum of two years of experience...


  • Saskatoon, Saskatchewan, Canada Thurber Engineering Full time

    Senior Geotechnical Engineer Position in Saskatoon, SaskatchewanWe are seeking a highly experienced Senior Geotechnical Engineer to join our team in Saskatoon, Saskatchewan. This is a senior career position that will be comprised of office-based activities with occasional field visits, providing opportunities for continued career growth within the...


  • Saskatoon, Saskatchewan, Canada CanadaOne Dealer Services Full time

    PrairieOne Motor Group, a rapidly expanding automotive group in Canada, is seeking an experienced Director of Finance. As a key member of the executive team, you will oversee the Finance and Accounting functions.Job OverviewThis role offers a unique opportunity to contribute to the growth and success of a dynamic company that prioritizes talent development,...