Service Operations Manager
2 weeks ago
Job Overview:
AFL Telecommunications, LLC is seeking a skilled Service Operations Manager to lead our Field Service Team in delivering exceptional customer service and quality installations. The successful candidate will possess strong leadership and organizational skills, with experience in telecommunications infrastructure installation and management.
About the Role:
We are looking for an experienced leader to manage and direct the activities of our Field Service Technicians, ensuring compliance with established processes and procedures. The Service Operations Manager will be responsible for driving strategic sales growth, optimizing performance metrics, and ensuring that services meet customer expectations and align with company goals.
Main Responsibilities:
- Lead and develop a team of Field Service Technicians to deliver high-quality customer service and installations
- Manage and direct activities to ensure compliance with established processes and procedures
- Drive strategic sales growth and optimize performance metrics
- Ensure services meet customer expectations and align with company goals
Key Skills and Qualifications:
- 5+ years of experience in a relevant professional capacity, preferably in telecommunications or operations management
- Comprehensive understanding of telecommunications infrastructure installation and management
- Exceptional organizational abilities, including prioritization, multitasking, and working under pressure
- Strong problem-solving capabilities and ability to work autonomously
- Proficiency in taking ownership and resolving challenges and issues
Benefits:
- A competitive salary range of $80,000 - $110,000 per year, depending on experience
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
- The chance to work with a leading telecommunications company and contribute to its success
Working Conditions:
This role requires up to 50% travel within and outside the province, with a focus on delivering exceptional customer service and quality installations.
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